Olawale Ibiyemi
Servicenow Developer
Katy,TX
Summary
Motivated to always help and grow proficient software programming languages. Background in Servicenow Admin & Developer. Provides high level of service to clients in custom application development for mobile devices and proprietary customizations. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in ATF and Dashboard designing and offering skills in IT environment. Fluent in English and accustomed to working with cross-cultural, global teams.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sr Servicenow Developer
Prime Tech Solutions Private
Atlanta, GA
02.2022 - 05.2023
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Used ASP.NET, JavaScript and SQL Server to develop new applications.
- Updated technical documentation, product specifications and technical training materials.
- Participated in design and planning exercises for future software rollouts.
- Conducted scheduled system upgrades to maximize performance.
- Assisted with creation of user manuals.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Delivered support training to help customers learn key features of applications.
- Designed and developed application scripts for test scenarios.
- Developed multi-channel roadmap for desktop and web applications.
- Resolved system test and validation problems to provide normal program functioning.
- Coordinated deployments of new software, feature updates and fixes.
ServiceNow Administrator & Developer
Freescale Semiconductor
Chandler, AZ
05.2016 - 01.2021
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Assisted IT staff on troubleshooting issues and closing calls.
- Introduced management tools to create and manage virtual server computing environment.
- Implemented network security measures to minimize data loss.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Monitored system performance and responded to alerts.
- Installed and configured network printers and other peripheral devices.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Planned and implemented upgrades to system hardware and software.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
IT Help Desk Technician
Apex Technology
Phoenix, AZ
06.2012 - 06.2016
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided basic end-user troubleshooting and desktop support.
Education
Bachelor of Science - Computer Science
Olabisi Onabanjo, University
Ogun 04.2003 - 10.2007
Skills
Customer support
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 4 in the development of Migrating into Servicenow .
Certification
Certified Servicenow Admin
Soccer, Tennis, Swimming and Pool Game
I love playing Soccer, and swimming is another fun thing.
Timeline
Sr Servicenow Developer
Prime Tech Solutions Private
02.2022 - 05.2023
Certified Servicenow Admin
06-2019
ServiceNow Administrator & Developer
Freescale Semiconductor
05.2016 - 01.2021
IT Help Desk Technician
Apex Technology
06.2012 - 06.2016
Bachelor of Science - Computer Science
Olabisi Onabanjo, University
04.2003 - 10.2007
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