Olawale Ibiyemi
Servicenow Developer
Katy,TX
Summary
Motivated to always help and grow proficient software programming languages. Background in Servicenow Admin & Developer. Provides high level of service to clients in custom application development for mobile devices and proprietary customizations. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in ATF and Dashboard designing and offering skills in IT environment. Fluent in English and accustomed to working with cross-cultural, global teams.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sr Servicenow Developer
Prime Tech Solutions Private
Atlanta, GA
02.2022 - 05.2023
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Used ASP.NET, JavaScript and SQL Server to develop new applications.
- Updated technical documentation, product specifications and technical training materials.
- Participated in design and planning exercises for future software rollouts.
- Conducted scheduled system upgrades to maximize performance.
- Assisted with creation of user manuals.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Delivered support training to help customers learn key features of applications.
- Designed and developed application scripts for test scenarios.
- Developed multi-channel roadmap for desktop and web applications.
- Resolved system test and validation problems to provide normal program functioning.
- Coordinated deployments of new software, feature updates and fixes.
ServiceNow Administrator & Developer
Freescale Semiconductor
Chandler, AZ
05.2016 - 01.2021
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Assisted IT staff on troubleshooting issues and closing calls.
- Introduced management tools to create and manage virtual server computing environment.
- Implemented network security measures to minimize data loss.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Monitored system performance and responded to alerts.
- Installed and configured network printers and other peripheral devices.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Planned and implemented upgrades to system hardware and software.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
IT Help Desk Technician
Apex Technology
Phoenix, AZ
06.2012 - 06.2016
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided basic end-user troubleshooting and desktop support.
Education
Bachelor of Science - Computer Science
Olabisi Onabanjo, University
Ogun 04.2003 - 10.2007
Skills
Customer support
Training and mentoring
Team Building
Verbal and written communication
Build releases
API design knowledge
Hardware and software installation
Testing and maintenance
HTML and XML,MS Project, Release Deployment, Change Management, Asset Management, CMDB
Agile, JavaScript, Service Catalog
Solutions deployment
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 4 in the development of Migrating into Servicenow .
Certification
Certified Servicenow Admin
Soccer, Tennis, Swimming and Pool Game
I love playing Soccer, and swimming is another fun thing.
Timeline
Sr Servicenow Developer
Prime Tech Solutions Private
02.2022 - 05.2023
Certified Servicenow Admin
06-2019
ServiceNow Administrator & Developer
Freescale Semiconductor
05.2016 - 01.2021
IT Help Desk Technician
Apex Technology
06.2012 - 06.2016
Bachelor of Science - Computer Science
Olabisi Onabanjo, University
04.2003 - 10.2007