Summary
Overview
Work History
Education
Skills
Timeline
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Olawunmi Okojie

Westminster

Summary

A proactive and result oriented professional with over 5 years of management experience. Specialized in elevating guest experiences and leading high performance teams to achieve qualitative and sustainable contributions to the growth of the organization.

Skilled marketing professional with robust background in creating and executing strategic campaigns that drive growth. Known for strong team collaboration, adaptability to changing needs, and delivering measurable results. Adept in digital marketing, market analysis, and brand management, with focus on innovation and client satisfaction. Reliable and consistently effective in achieving organizational goals.

Overview

8
8
years of professional experience

Work History

Guest Relations & Marketing Manager

Ritalori Hotels
04.2023 - 04.2025
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.

Guest Relations, communications, marketing and event manager

Protea Hotels by Marriot Select Emotan
09.2018 - 02.2023
  • Played a key role in ensuring that the needs of all guests were met from the check in to departure.
  • Fostered relationships and seamless communication with existing guest to ensure that they were happy and satisfied with our hotel services by so doing, our hotel became their favourite accommodation and option.
  • Responsible for maintaining strong business relationships with clients focusing on building relationships with OTAS (Online Travel Agents), event organizers, cooperate clients, related service provides and more.
  • Monitored and evaluated market conditions to provide strategic decision making processes.
  • Played a key role in organising community outreach events and engage in cooperate social responsibilities thereby boosting hotel brand awareness is the local market.
  • Worked hand in hand with all department heads to ensure that forthcoming events and special functions are tailored to ensure best customer experience and profitability.
  • Collaborated with the rooms division manager to curate special package deals boosting off season occupancy by 40%.
  • Achieved and consistency exceeded revenue quota through product and service promotion during routine calls.
  • Part of the core team who participated in aggressive marketing of our loyalty programmes and Marriott Bonvoy which lead to repeated bookings increasing the brands revenue.


Front Office Supervisor/Assistant Operations Manager

PRESTIGE HOTEL AND SUITES
03.2017 - 09.2018
  • Coordinated and supervised all operations at the front office
  • Oversaw a team of 10 front desk associates at prestige while also implementing a new customer service protocol that increased guest satisfaction ratings
  • Trained and developed a front desk staff roster resulting in productivity gains and reducing employee turnover.
  • Collaborated with housekeeping and maintenance departments to ensure seamless operations leading to a reduction in guest complaints.
  • Created a cross training program for the front office staff leading to a flexible work force capable of handling diverse roles during demand spikes.
  • Responsibilities

Education

Higher National Diploma [HND] - Hospitality Management

Yaba College of Technology
01.2017

National Diploma [ND] - Hospitality Management

Moshood Abiola Polytechnic
01.2011

Senior Secondary School Certificate - undefined

Government College
Agege, Lagos state
01.2007

Skills

  • Microsoft Office
  • Crisis Management
  • Strategic planning and execution
  • Problem solving
  • Interpersonal skills
  • Team player
  • Leadership skills
  • Digital marketing
  • Staff management
  • Social media marketing

Timeline

Guest Relations & Marketing Manager

Ritalori Hotels
04.2023 - 04.2025

Guest Relations, communications, marketing and event manager

Protea Hotels by Marriot Select Emotan
09.2018 - 02.2023

Front Office Supervisor/Assistant Operations Manager

PRESTIGE HOTEL AND SUITES
03.2017 - 09.2018

National Diploma [ND] - Hospitality Management

Moshood Abiola Polytechnic

Senior Secondary School Certificate - undefined

Government College

Higher National Diploma [HND] - Hospitality Management

Yaba College of Technology

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Olawunmi Okojie