Summary
Overview
Work History
Education
Skills
Timeline
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Olayinka Alabi

Grand Prairie,TX

Summary

Proven achiever with a history at Dot Compliance, where I excelled as an Outbound Sales Call Center Agent, driving customer satisfaction and resolving issues. Skilled in CRM software and verbal communication, I consistently delivered top-tier results, mentoring new agents and enhancing team success. My approach combines objection handling with customer engagement, fostering significant improvements in service delivery. Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service.

Overview

7
7
years of professional experience

Work History

Outbound Sales Call Center Agent

Dot Compliance
09.2022 - 02.2024
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Made 100 cold calls per day.
  • Achieved top performer status within the call center multiple times due to consistent results-driven performance.
  • Utilized innovative sales techniques to upsell products and services.
  • Mentored newly hired agents on best practices for outbound sales calls, contributing to improved team success rates over time.

Store Associate

Walmart
02.2017 - 08.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.

Education

Bachelor Of Technology - Lab Tech

Osun State Polytechnic Iree
Osun, Nigeria

Skills

  • Objection handling
  • CRM Software
  • Verbal Communication Proficiency
  • Good with Numbers and math
  • Customer Engagement
  • Call center experience

Timeline

Outbound Sales Call Center Agent

Dot Compliance
09.2022 - 02.2024

Store Associate

Walmart
02.2017 - 08.2022

Bachelor Of Technology - Lab Tech

Osun State Polytechnic Iree
Olayinka Alabi