Oleana Case
Bronx,NY
Summary
Seeking a career oriented position as Supervisory Position Client Seervices.
Overview
25
25
years of professional experience
Work History
Casemanager
HRA- Department of Social Services
Bronx, NY
06.2015 - Current
- Coordinated assessments and developed individualized service plans for diverse client populations.
- Facilitated communication between clients and service providers to ensure access to essential resources.
- Monitored client progress, adjusting plans and interventions based on comprehensive evaluations.
- Implemented case management best practices to enhance service delivery and client satisfaction.
Toll Collector
NYSTA
Harriman, NY
06.2014 - 10.2020
- Collected tolls efficiently, ensuring accurate transactions and customer satisfaction.
- Managed cash handling procedures, maintaining accountability and minimizing discrepancies.
- Operated electronic toll collection systems, improving transaction speed and accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Credit Underwriter
Merchant Industries
Long Island City, NY
01.2012 - 12.2013
- Evaluated credit applications to determine risk and compliance with company policies.
- Analyzed financial statements and credit reports to assess borrower eligibility.
- Collaborated with sales teams to ensure accurate information on loan documentation.
- Developed underwriting guidelines that improved decision-making processes and efficiency.
Sales Advisor
H&M Hennes & Mauritz
New York, NY
02.2009 - 02.2010
- Provided exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Assisted in visual merchandising, ensuring store displays aligned with H&M standards and seasonal promotions.
- Conducted inventory management, maintaining accurate stock levels and minimizing discrepancies.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
Dispatch Operator
Dial 7 Taxi & Airport Service
Long Island City, NY
11.2007 - 02.2009
- Coordinated dispatch operations to optimize taxi fleet efficiency and customer service satisfaction.
- Monitored real-time traffic conditions using GPS systems to enhance route planning and reduce delays.
- Managed communication between drivers and clients, ensuring timely pickups and deliveries.
- Implemented process improvements that increased operational efficiency within dispatch workflows.
Childcare Counselor/Intake Specialist
SCO Family Services
Dix Hills,NY
02.2005 - 03.2007
- Developed individualized care plans to support children's emotional and developmental needs.
- Facilitated engaging activities that promoted social interaction and skill-building among children.
- Implemented behavior management strategies to foster a positive and safe environment.
- Collaborated with families to address concerns and enhance children's well-being and development.
Childcare/Administrative Worker
Mercy First
Syosset, NY, USA
06.2005 - 06.2006
- Managed and Supervised clients in a residential home
- Planned and implemented group events and activities
- Prepared reports, and kept records of all clients behavior
Administrative Assistant
Hudson View Construction
Riverdale, NY, USA
03.2005 - 06.2005
- Kept Project Manager Informed of developments throughout a project
- Daily interaction with subcontractors, expeditors, architects and other clients
- Provided office support, which include billing, payroll, ordering, and organizing
Bookseller/Customer Service Rep.
Barnes & Noble
Bronx, NY, USA
02.2004 - 03.2005
- Provided customers with desired information in a timely manner
- Listened, calmed and assisted customers with concerns
- Responsible for sales, promotions, and merchandizing products
Cashier
Duane Reade
New York, NY, USA
06.2002 - 11.2004
- Responsible for maintaining accurate count on register
- Price mark all assigned items
- Assisted manager with counting and signing off daily money drops
Receptionist/Juice bar Cashier/Childcare
Bally’s Total Fitness
New Rochelle, NY, USA
01.2004 - 05.2004
- Welcomed customers and visitors in a friendly and courteous manner
- Answered phones, faxed and photocopied documents
- Collected payments, created and organized member files
Office Assistant
Update legal
New York, NY, USA
11.2003 - 02.2004
- Participated in company projects
- Ran local errands, replenished office supplies, and handled deliveries
- Organized files, letters, reports, and phone messages
Senior Page/Clerical Assistant
New York Public Library
New York, NY, USA
11.2000 - 11.2003
- Greeted and Assisted Patrons on the library floor
- Responsible for alphabetizing, straightening, and shelving books
- Assisted Librarian with tutorial classes and helped train new pages
Education
Bachelor of Business Management - Accounting
Monroe College
Bronx, NY12.2007
Associate of Applied Science - Business Technology
Monroe College
Bronx, NY08-2006
Master of Science - Public Administration
Keller Graduate School of Management
New York, NY01-2010
Skills
- MS Word
- MS Excel
- MS Access
- Outlook
- MS PowerPoint
- MS Publisher
- ACT
- QuickBooks
- Care coordination
- Case planning
- Resource allocation
- Eligibility assessment
- Written and verbal communication
- Attention to detail
- Multitasking Abilities
- Teamwork and collaboration
- Organizational skills
- Client meetings
Accomplishments
Housed over 100 families in permanent housing as well as Independent living.
Languages
Fluent in English
Fluent in Spanish
Timeline
Casemanager
HRA- Department of Social Services
06.2015 - Current
Toll Collector
NYSTA
06.2014 - 10.2020
Credit Underwriter
Merchant Industries
01.2012 - 12.2013
Sales Advisor
H&M Hennes & Mauritz
02.2009 - 02.2010
Dispatch Operator
Dial 7 Taxi & Airport Service
11.2007 - 02.2009
Childcare/Administrative Worker
Mercy First
06.2005 - 06.2006
Administrative Assistant
Hudson View Construction
03.2005 - 06.2005
Childcare Counselor/Intake Specialist
SCO Family Services
02.2005 - 03.2007
Bookseller/Customer Service Rep.
Barnes & Noble
02.2004 - 03.2005
Receptionist/Juice bar Cashier/Childcare
Bally’s Total Fitness
01.2004 - 05.2004
Office Assistant
Update legal
11.2003 - 02.2004
Cashier
Duane Reade
06.2002 - 11.2004
Senior Page/Clerical Assistant
New York Public Library
11.2000 - 11.2003
Bachelor of Business Management - Accounting
Monroe College
Associate of Applied Science - Business Technology
Monroe College
Master of Science - Public Administration
Keller Graduate School of Management
Coursework
- Principles of Management
- Macroeconomics
- Marketing
- Finance
- Human Resource Management
- Organizational Theory & Design
- Management Science
- Accounting