Oledenis Vargas

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Oversaw on-site staff during conferences, maintaining a high level of professionalism and responsiveness to attendee needs.
• Assisted speakers in preparing presentations materials while ensuring adherence to time constraints.
• Organized engaging networking opportunities for attendees, fostering valuable connections among industry professionals.
• Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
• Coordinated seamless audio-visual setups, ensuring uninterrupted presentations and smooth transitions between speakers.
• Maintained detailed records of conference planning activities, streamlining future coordination efforts.
• Evaluated post-conference data to identify areas of improvement and implement changes in subsequent events.
• Ensured compliance with venue guidelines and regulations, minimizing risk of disruptions or penalties during events.
• Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
• Created comprehensive post-event reports analyzing performance metrics leading towards continuous improvement strategies.
• Oversaw event registration process by collecting and tracking attendee information.
• Coordinated travel and accommodations for event attendees.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

• Interacted with clients on regular basis to quickly alleviate issues

and provide project updates.

• Maintained client files with records of client interactions, client

notes, and other information.

• Performed duties and provided service in accordance with

established operating procedures and company policies.

• Organized events for high end clientele

• Book appointments/meetings for Executive level clientele

• Liaison with AV team and Compass Group in regards to audio/visual

and catering inquiries

• Maintained professional demeanor by staying calm when addressing

unhappy or angry customers.

• Used industry expertise, customer service skills and analytical

nature to resolve clientele concerns and promote loyalty.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.