Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oleesh Govan

Phoenix,AZ

Summary

Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.

Overview

8
8
years of professional experience

Work History

Centralized Support Specialist

One Medical
Tempe, Arizona
02.2025 - 03.2026
  • Provided guidance to junior members of the team on best practices.
  • Provided technical support to customers via phone and email.
  • Coordinated with vendors for product ordering and delivery services.
  • Facilitated specialized assistance to optimize workflow and elevate customer experience.

Call Center Representative

DoorDash
Tempe, Arizona
12.2023 - 03.2024
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Processed customer orders efficiently over the phone.

Call Center Representative

National Academy of Sports and Medicine
Gilbert, Arizona
09.2021 - 02.2023
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Assisted physical trainers in obtaining certification and recertification, ensuring compliance with industry standards.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Strengthened customer retention by offering discount options.

Customer Service Representative

Maximus Federal Services
Phoenix , AZ
01.2019 - 03.2020
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Cashier

Circle K Convenience Store
Phoenix, Arizona
12.2017 - 01.2019
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Education

GED -

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
11-2018

Skills

  • Technical support
  • Customer service
  • Workflow optimization
  • Problem resolution
  • Team collaboration
  • Data entry

Timeline

Centralized Support Specialist

One Medical
02.2025 - 03.2026

Call Center Representative

DoorDash
12.2023 - 03.2024

Call Center Representative

National Academy of Sports and Medicine
09.2021 - 02.2023

Customer Service Representative

Maximus Federal Services
01.2019 - 03.2020

Customer Service Cashier

Circle K Convenience Store
12.2017 - 01.2019

GED -

Maricopa Community Colleges, Rio Salado Community College

Similar Profiles

CREATE PROFILE