Oleg Pluchik

• Oversaw daily dispensary operations, including staffing, inventory management, and sales floor performance to ensure efficient and compliant store execution
• Managed full employee lifecycle: hiring, onboarding, training, scheduling, and performance management for retail staff
• Maintained strict compliance with state regulations using METRC, including product intake, tracking, and reporting
• Led inventory control processes: receiving shipments, auditing stock levels, and minimizing discrepancies and shrinkage
• Analyzed sales data and customer trends to optimize product placement, improve sell-through, and increase revenue
• Supervised and coached budtenders to deliver high-level customer service and product knowledge on the sales floor
• Coordinated with vendors and brands to manage product availability, promotions, and in-store activations
• Implemented operational improvements that streamlined workflows and increased overall store efficiency

• Individualized Assessments: Conduct thorough needs assessments prior to admission to determine functional, social, and medical needs.
• Person-Centered Care Plans: Develop, implement, and regularly monitor personalized care plans in collaboration with participants and family caregivers.
• Structured Activities: Provide diverse, therapeutic, and recreational activities (e.g., arts/crafts, music, exercise, trivia) tailored to participant abilities.
• Health Monitoring: Provide services such as medication management, blood pressure checks, and nutritional support (meals and snacks).
• Personal Care Services: Offer assistance with daily living activities, including mobility, transfers, and incontinence care.
• Processed weekly Medicaid, private pay, and insurance claims for adult day care services, maintaining a 98% accuracy rate.
• Reduced denied claims by 20% by auditing records and resolving authorization errors within 48 hours.
• Managed the end-to-end revenue cycle, including verification of benefits and authorization for day services.
• Successfully reduced outstanding accounts receivable from 60 days to under 30 days.