Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
References
Timeline
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Oleksandra Gorkovets

Oleksandra Gorkovets

Tacoma,WA

Summary

Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager 1

HMSHost Starbucks
SeaTac, Washington
12.2024 - Current
  • Supervising daily operations and managing team schedules to enhance efficiency.
  • Planning and developing innovative operational processes to maintain competitiveness.
  • Establishing budgets, production goals, and rates in accordance with company policies.
  • Coordinating production activities, motivating employees to meet specifications.
  • Conducting training on equipment operations and safety procedures, highlighting associated hazards.
  • Ensuring compliance with food safety regulations and maintained quality standards.
  • Analyzing sales data to identify trends and drive continuous improvement.

Prestige Beauty Advisor

Ulta Beauty
Auburn, Washington
04.2024 - 12.2024
  • Maintaining a clean and organized sales floor to support a positive shopping experience.
  • Participating in training sessions to stay updated on new product launches.
  • Ensuring that all stock was replenished regularly so shelves were always well presented.
  • Generating revenue each week.
  • Participating in store organization and layout improvements.

Shift Supervisor

Starbucks Coffee Company
Auburn, Washington
02.2022 - 04.2024
  • Completing assigned projects in high-volume, high-pressure environments.
  • Collaborating with baristas to enhance skills through task supervision and support.
  • Executing daily cash-counting procedures, managing morning opening and nightly closing operations.
  • Supervising daily operations and ensured team adherence to safety protocols.
  • Implementing process improvements to enhance workflow efficiency.
  • Resolving customer inquiries and escalating issues as needed.
  • Providing on-the-job training to new staff members.
  • Addressing any issues that arose during the shift in a proactive manner.
  • Completing opening and closing duties to facilitate business operations.

Assistant Store Manager

Baskin-Robbins
Kent, Washington
07.2021 - 02.2022
  • Overseeing inventory management and ensuring stock levels are maintained.
  • Handling customer inquiries and resolving issues promptly and professionally.
  • Ensuring compliance with company policies and health regulations consistently.
  • Managing the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
  • Overseeing daily cash-handling procedures, reconciling discrepancies as necessary.
  • Maintaining cleanliness and sanitation standards throughout both store locations.

Education

Bachelor of Science - Business & Applied Management

Green River College
Auburn, WA
06-2026

Associate of Arts - General Studies

Green River College
Auburn, WA
08-2022

Skills

  • Adaptability and flexibility
  • Effective communication
  • Critical thinking
  • Technological proficiency
  • Problem solving
  • Strategic planning
  • Bilingual skills
  • Operational coordination
  • Goal setting
  • Work planning and prioritization
  • Staff training and development
  • Operations management

Languages

Ukrainian
Native/ Bilingual
English
Native/ Bilingual

Certification

  • Servsafe Manager Certificate.
  • Washington State Food Handlers Permit.
  • LinkedIn Learning Certificate: Managing Team Conflict.
  • LinkedIn Learning Certificate: Leading Change.
  • LinkedIn Learning Certificate: Organizational Culture.
  • LinkedIn Learning Certificate: Problem Solving Techniques.
  • LinkedIn Learning Certificate: HR Foundations.
  • LinkedIn Learning Certificate: Teamwork Foundations.

References

References available upon request.

Timeline

Shift Manager 1

HMSHost Starbucks
12.2024 - Current

Prestige Beauty Advisor

Ulta Beauty
04.2024 - 12.2024

Shift Supervisor

Starbucks Coffee Company
02.2022 - 04.2024

Assistant Store Manager

Baskin-Robbins
07.2021 - 02.2022

Bachelor of Science - Business & Applied Management

Green River College

Associate of Arts - General Studies

Green River College

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