Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Oleksiy Minkin

Oleksiy Minkin

Concierge
Oakland,CA

Summary

20 years of successful sales experience and customer support in English, Russian and Ukrainian languages. Can be flexible to work weekends and/or extended hours as needed. Strong critical thinking and problem-solving skills to meet clients’ needs. Ability to meet or exceed sales goals. Ability to utilize personal computer skills, Windows, Android or iOS-based programs, smartphone, tablet and other digital technology and is confident in educating clients on how to efficiently use mobile technologies and conduct transactions. Excellent verbal and written communication skills. Collaborates effectively to get things done, building and nurturing strong relationships, comfortable engaging clients, effectively converting service requests into sales or referrals. Proficient with sourcing, acquiring, building, and maintaining relationships with customers and colleagues. I am an enthusiastic, highly motivated person with a strong work ethic and intense focus on results, acting in the best interest of the client. Cash handling experience. Fully vaccinated against COVID-19.

Overview

20
20
years of professional experience

Work History

Concierge

Citibank
San francisco, CA
03.2022 - Current
  • Conducted banking transactions such as deposits, withdrawals, credit card and loan payments, balance transfers, etc
  • Identified referral opportunities for new products and services based on client’s financial goals
  • Educated clients on digital and self-service opportunities offered by the bank including ATM and online banking
  • Provided multilingual (Russian, Ukrainian) customer experience for bank customers

Account Manager

JIP & Associates, inc. san ramon
San Ramon, CA
12.2020 - 03.2022
  • Conducted roadshows and in-store presentations in various locations in Bay Area, educate customers on new products and services, utilized various marketing tools
  • Conducted charity events for local Food Banks
  • Exceeded individual sales goals consistently and was one of the nationwide high rollers during sales events
  • Assisted training newly hired team members on product knowledge, marketing techniques, and skill development
  • Successfully completed product and sales training courses

Assistant Manager

New dorp wine & liquor
New York, ny
05.2013 - 10.2020
  • Processed retail sales
  • Provided exceptional and friendly customer experience
  • Identify customer needs and proposing appropriate products and services
  • Managing inventory, receiving deliveries, balances cash drawer daily, ensured that cash and security procedures are properly followed and executed promptly, exercises judgment within company's value, defined policies and standards, operational controls in compliance with NYS Liquor Authority, CDC, and state laws and regulations

Sales Manager

CellPhone Doctor
New York, ny
10.2009 - 10.2012
  • Conducted customer financial transactions
  • Oversaw customer's intake of orders, repairs, and service requests
  • Balances cash drawer daily

Admissions /Recruiting Officer

Our Planet Management Institute, LTD
New York, NY
07.2008 - 03.2009
  • Admitted and recruited new students
  • Support customer engagement by processing teller transactions such as registration and tuition fee payments
  • Receive direction from managers and exercise judgement within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Represented college on college fairs

Intern

New York City Hall
New York, NY
10.2007 - 03.2008
  • Administrative job in City Hall and district (St. Albans, NY) offices
  • Covered Committee meetings , press conferences, Stated meetings, Mayor's Bill Signing Ceremonies
  • Completed necessary documentation and data entry
  • Wrote reports, translated press releases to Russian language for local Russian language media, wrote a Resolution to the U.S. Senate, conducted internet researches on various topics

Sales Manager

Superior Gold, Inc
New York, NY
07.2001 - 07.2007
  • Wholesale jewelry sales
  • Balanced cash and credit transactions daily
  • Provided excellent customer service
  • Contacted current and potential customers to satisfy servicing needs and provide merchandise information
  • Managed online sales

Education

BBA - Business Administration, Finances, Corporate Finance

SUNY Empire State College
Saratoga Springs, NY
06.2022

Associate of Applied Science - Business Administration

CUNY Kingsborough Community College
New York, NY
06.2012

Skills

  • Russian, Ukrainian languages
  • Customer service
  • Loss prevention
  • Cash register operations
  • Product promotions
  • Attention to details

Languages

English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual

Timeline

Concierge

Citibank
03.2022 - Current

Account Manager

JIP & Associates, inc. san ramon
12.2020 - 03.2022

Assistant Manager

New dorp wine & liquor
05.2013 - 10.2020

Sales Manager

CellPhone Doctor
10.2009 - 10.2012

Admissions /Recruiting Officer

Our Planet Management Institute, LTD
07.2008 - 03.2009

Intern

New York City Hall
10.2007 - 03.2008

Sales Manager

Superior Gold, Inc
07.2001 - 07.2007

BBA - Business Administration, Finances, Corporate Finance

SUNY Empire State College

Associate of Applied Science - Business Administration

CUNY Kingsborough Community College
Oleksiy MinkinConcierge