Denys Koval
Queens,NY
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
2
2
years of professional experience
Work History
Concierge
Brown Harris Stevens
06.2023 - 09.2023
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Kept up-to-date on industry trends such as sports and best practices in order to continually enhance the quality of services offered.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Concierge
Brown Harris Stevens
06.2022 - 09.2022
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Developed strong relationships with clients, leaving memorable experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed check-in and check-out procedures for guests.
Laborer
Vella Interiors
04.2021 - 08.2021
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Prepared job sites by removing debris and setting up materials and tools.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Education
Computer Engineering BTECH - Computer Engineering
New York City College of Technology of The City University of New York
Brooklyn, NY08.2026
High School Diploma -
Grover Cleveland High School
Ridgewood, NY04.2021
Skills
- Fluent in English, Russian, and Ukrainian
- Customer Service
- Reservations Management
- Transportation Coordination
- Housekeeping
- Hospitality
- Conflict Resolution
- Exceptional communication
- Concierge services knowledge
- Guest relations
- Telephone etiquette
- Professional demeanor
- Attention to detail
- Repair Work
- Heavy Lifting
- Material Handling
- Basic Carpentry
- Drywalling
- Painting
- Equipment Maintenance
- Tenant Relations
- Baggage Management
- Complaint Handling
- Time Management
- Emergency Response
- Elevator Operation
- CCTV Monitoring
- Building Maintenance
References
References available upon request.
Timeline
Concierge
Brown Harris Stevens
06.2023 - 09.2023
Concierge
Brown Harris Stevens
06.2022 - 09.2022
Laborer
Vella Interiors
04.2021 - 08.2021
Computer Engineering BTECH - Computer Engineering
New York City College of Technology of The City University of New York
High School Diploma -
Grover Cleveland High School