Olena Gumeniv

• Verified accuracy of incoming shipments by comparing contents against invoices and purchase orders.
• Received deliveries from vendors and ensured proper storage in designated areas.
• Communicated regularly with other store staff members to coordinate activities and resolve conflicts.
• Assisted customers in finding desired products throughout the store.
• Sorted items into appropriate departments to ensure efficient store operations.
• Maintained cleanliness of sales floor and backroom areas.
• Greeted customers and provided assistance with product inquiries.

• Completed day-to-day duties accurately and efficiently.
• Utilized various software and tools to streamline processes and optimize performance.

•Analyzed data collected during inspection to ensure accuracy and consistency

•Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.

•Completed reports outlining findings from each inspection performed.

• Maintained logs of all incoming calls and assigned tasks.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
• Updated records of driver locations, delays, and cancellations.
• Created daily reports detailing response times, call volumes, and other pertinent information.
• Verified driver credentials prior to assigning them a route or task.
• Coordinated with other dispatchers to ensure efficient delivery schedules were met.

• Provided accurate information regarding products and services to customers.
• Assisted customers with product selection based on their individual needs.
• Entered customer data into the company database accurately and efficiently.
• Followed up with customers after initial contact was made to ensure satisfaction with the resolution provided.
• Participated in departmental meetings regarding problem resolution strategies.
• Managed large amounts of incoming calls and emails on a daily basis.
• Assisted customers with inquiries, complaints, and requests in a polite and professional manner.
• Performed other duties as assigned by management.
• Developed strong relationships with customers through active listening and problem solving techniques.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Updated customer accounts, addresses and contact information within call management databases.
• Provided timely updates to customers regarding their orders or requests.
• Participated in team meetings discussing changes in procedures or processes.
• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

•Organized daily schedule, tech support, prepare providing information.

•Provided customer service, customer support, customer satisfaction, filled documents with customer satisfaction rate.