Olena Parkhomchuk

• Elicit and document detailed business requirements through close client collaboration, defining needs, goals, and expected outcomes for the Standalone Platforms team and the Appraisal Modernization initiative.
• Author structured user stories, acceptance criteria, and technical tickets that drive development across production releases and UAT cycles.
• Participate in production incident triage and root-cause analysis, leveraging PostgreSQL and MS SQL queries, log review, and AI-assisted code analysis to accelerate diagnosis and resolution.
• Lead product demonstrations and client walkthroughs; deliver internal training sessions on system workflows, business logic, and platform best practices.
• Partner with product management and stakeholders to align product vision, roadmap, and outcome-oriented goals with business objectives and technical delivery capacity.
• Translate business needs into technical terms and vice versa; provide direction on product, design, and architectural decisions alongside architects and principal engineers.
• Define acceptance criteria with unit-test coverage requirements, establishing the quality baseline for developer tests and story completion validation.
• Support monthly production releases end-to-end — BA acceptance testing, change-request documentation, Veracode scans, and CAB/RQM compliance — ensuring readiness before client notification.
• Orchestrate cross-functional delivery with engineering, QA, product, DBAs, and support teams, coordinating dependencies across parallel release streams.

Key Achievements

• Core contributor to the Appraisal Modernization project within Standalone Platforms — supporting a transformative, industry-wide initiative reshaping property appraisal standards.
• Won Cotality Internal Hackathon 2025 as part of a cross-functional team, building an AI-powered tool that accelerates production incident resolution.

• Reduced project turnaround time by 15%, achieving an average project completion time 30% below industry standards.
• Orchestrated onboarding of 10 new team members, ensuring seamless integration into projects.
  productivity.
• Collaborated with cross-functional teams, skillfully conveying technical information to non-technical stakeholders.
• Diagnosed and resolved intricate issues under pressure, ensuring project success with a 98% issue resolution rate.
• Proficient in Scrum and Kanban, optimizing project efficiency
• Conducted meticulous testing on UI, SQL, and Postman, guaranteeing high-quality deliverables.
• Led retrospectives to continually improve procedures, boosting project outcomes by 15%.
• Collaborated with developers to ensure that product designs meet customer needs.
• Facilitated communication between stakeholders and technical teams.

• Gathered and documented business requirements using Agile methodology; conducted stakeholder interviews and gap analysis to define solution scope.
• Designed automated reporting using SQL queries and Excel macros, streamlining data analysis and reducing manual effort.
• Created and reviewed technical design documentation, ensuring accurate development of reporting solutions.
• Delivered project-progress presentations and trained teams on new software tools and workflows.

• Training & Coaching Specialist (2016–2017) — Designed training programs that improved tech-support performance by 20%; mentored teams, lifting overall effectiveness by 15%.
• B2B Sales Specialist (2016) — Grew sales revenue by 15% through market data analysis and targeted campaigns.
• Technical Support FTTB (2011–2015) — Achieved 95% first-contact resolution; collaborated with dev and QA teams, cutting resolution time by 25%.