OLENA PRODAN
Newton,MA
Summary
Proven Sales Manager at CYS School Burevestnik, adept in elderly care and problem-solving, increased sales revenue through strategic leadership and exceptional customer service. Leveraged time management and compassionate client relationships, enhancing quality of life and satisfaction. Achieved results by motivating teams and prioritizing patient care, demonstrating a commitment to excellence and respect. Compassionate Caregiver possesses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Available more than 45 hours per week, weekends and evenings.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Caregiver
Suburban Home Health Care
07.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Hand Sander
CR Technical Woodworking
08.2022 - 03.2023
- Recognized material deformation such shine and scratches.
- Sanded outdoor furniture and structures and applied sealant for weather protection.
- Utilized variety of woodworking tools to smooth surfaces in preparation for staining and painting.
- Applied new stain and sanded old stain down to give distressed look to materials.
Executive Director
CYS School Burevestnik
08.2019 - 07.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
Ukraine Official Representative
Empacher GMBh
05.2015 - 05.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided exceptional customer service, resulting in high levels of client retention and loyalty.
- Assisted in development of annual budgets, monitoring expenses throughout year to prevent overspending.
- Investigated and resolved customer inquiries and complaints quickly.
Education
BBA - Business Administration
MassBay Community College
Wellesley, MA 09.2024 - 05.2028
Bachelor of Science - Welding Department
National Technical University of Ukraine
Kyiv, Ukraine05.1995
Skills
Respectful and Compassionate
Time Management
Elderly Care
Problem-Solving
Patient Care
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Certification
- Home Health Aide (HHA) Certification - CareAcademy - 2023 November
- Personal Care Aide Certification (PCA) - CareAcademy - 2024 April
- English Enterpreter -First Ukrainian Government Course - 1994 May
- Accountant Assistant - Accountant Cours - 2008 September
Timeline
BBA - Business Administration
MassBay Community College
09.2024 - 05.2028
Caregiver
Suburban Home Health Care
07.2023 - Current
Hand Sander
CR Technical Woodworking
08.2022 - 03.2023
Executive Director
CYS School Burevestnik
08.2019 - 07.2022
Ukraine Official Representative
Empacher GMBh
05.2015 - 05.2022
Bachelor of Science - Welding Department
National Technical University of Ukraine
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