Olena Shkinder-Gugel
196 Mohawk St. Rochester,NY
Summary
Dependable an punctual customer service representative with strong mathematical aptitude, attention to detail and fast learning abilities who addresses all questions and concerns with customer satisfaction in mind.
Overview
19
19
years of professional experience
Work History
Grocery Customer Service
Wegmans
03.2016 - Current
- Assist customers in locating products.
- Advise customers on products.
- Break down deliveries, re-shop misplaced products, shrink out damaged goods and refill missing items.
- Review automated orders to keep supplies within optimal levels for expected demands.
- Answer telephone inquiries.
- Perform stock inventories.
- Keep the department organized.
Cashier
Lowe's Home Improvement
05.2007 - 11.2007
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products and answered questions.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
Education
Master of Science - Business Management
Institute of Economics And Information Technologies
Ukraine07-1999
Skills
- Multitasking ability
- Time management skills
- Computer proficiency
- Problem-solving
- Excellent attention to detail
- Highly dependable
- Multilingual (English, Ukrainian, Russian)
- Friendly, patient, positive attitude
- Good telephone etiquette
- Fast learner
Timeline
Grocery Customer Service
Wegmans
03.2016 - Current
Cashier
Lowe's Home Improvement
05.2007 - 11.2007
Master of Science - Business Management
Institute of Economics And Information Technologies