Olesia Morozan
Wylie,TX
Summary
Member of ICAEA (International Civil Aviation English Association), WIA (Woman in Aviation), Seasoned Air Traffic Controller, SME, and Trainer with over 15 years of successful promoting improvements in customer relations, administrative quality, and project management.
Overview
15
15
years of professional experience
Work History
Supervisor of Operations
WFS Worldwide Flight Services
Dallas, DFW Airport, Terminal D, Texas
05.2024 - 06.2024
- Delivered exceptional customer service to esteemed clients in the airline industry such as Korean Airlines, Air Canada, Air France, Qatar Airways, Viva Airlines, and Avianca.
- Oversaw daily operations of the department, including personnel management, budgeting, and scheduling.
- Collaborated with senior leadership on strategic initiatives related to operations.
Crew Leader
ABM Building Value/ American Airlines
Dallas, DFW Airport, Terminal A, Texas
11.2023 - 05.2024
- Oversaw the performance of teams handling aircraft cabin cleaning and security checks.
- Ensured compliance with all health and safety regulations.
- Complied with all safety, security, and quality standards and procedures established by the Company, Clients, and regulatory authorities (American Airlines, TSA, FAA)
Subject Matter Expert
Aviation School
Online
08.2018 - 11.2023
- Assist in developing and refining ICAO standard operating procedures for Air Traffic Control and Flight Operations.
- Set specific goals for projects to measure progress and evaluate results.
- Offer one-on-one support for team members and managers to drive continuous improvement.
Air Traffic Controller
State Corporation of Air Navigation
Saint-Petersburg
10.2009 - 08.2018
- Assessed flight progress by monitoring aircraft positions, aeronautical information, navigational charts, and weather conditions.
- Contributed to the development of comprehensive flight plans incorporating aircraft performance data, loading requirements, wind forecasts, and airport conditions.
- Effectively communicated with pilots using clear speech, proper enunciation, and active listening.
- Provided excellent service and attention to customers through phone conversations.
- Contributed to the coordination and execution of searches for missing aircraft, actively collecting evidence to support investigation processes.
Education
User Experience Designer - UX/UI Design
General Assembly
New York, NY09-2023
Bachelor of Science - Air Traffic Management
Saint-Petersburg University of Civil Aviation
Saint-Petersburg08.2009
Master of Arts - Education
Northern International University
Magadan06.2006
Some College (No Degree) - Exploring The Aviation Training Needs
International Civil Aviation English Association
Japan, TokioSkills
- Crew Coordination
- Flight planning
- Stress Tolerance
- Excellent Communication
- Organizational Skills
- Staff Training and Development
- Multitasking
- Analytical Thinking
- Coaching and Mentoring
- FAA Regulations
- Radio communication
- Navigation expertise
- Technical knowledge
- Time management proficiency
Affiliations
- The Best Graduate. 2001
- MA Diploma with honors. 2006
- Crew Member for Hot Air Balloon Show. 2023
Languages
English
Full Professional
Spanish
Elementary
Russian
Native/ Bilingual
German
Limited
Timeline
Supervisor of Operations
WFS Worldwide Flight Services
05.2024 - 06.2024
Crew Leader
ABM Building Value/ American Airlines
11.2023 - 05.2024
Subject Matter Expert
Aviation School
08.2018 - 11.2023
Air Traffic Controller
State Corporation of Air Navigation
10.2009 - 08.2018
User Experience Designer - UX/UI Design
General Assembly
Bachelor of Science - Air Traffic Management
Saint-Petersburg University of Civil Aviation
Master of Arts - Education
Northern International University
Some College (No Degree) - Exploring The Aviation Training Needs
International Civil Aviation English Association
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