Olga Castrejon
Chicago,IL
Summary
Dynamic Cafe Manager with extensive experience at the Chicago History Museum, excelling in customer engagement and operational efficiency. Proven track record in staff training and cost control, enhancing team performance and minimizing waste. Skilled in safe food handling and POS operations, delivering exceptional service while maintaining high standards of quality and safety.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cafe Manager
Chicago History Museum
Chadwick, IL
03.2020 - Current
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Learned safety protocols and food handling procedures to maintain a clean environment.
- Supported staff training on menu items and service standards to enhance team performance.
- Collaborated with team members to optimize inventory management and minimize waste.
- Adapted quickly to changing priorities during peak hours, maintaining service quality.
- Managed cash register operations, ensuring accurate transactions and balanced drawers daily.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Sous Chef
Corcoran Grill Pub
Chicago, IL
01.2016 - 03.2020
- Supervised daily kitchen operations, ensuring food quality and safety standards were consistently met.
- Developed and implemented new menu items in collaboration with head chef, enhancing customer satisfaction.
- Trained and mentored junior kitchen staff, improving efficiency and teamwork within the kitchen environment.
- Coordinated inventory management processes, minimizing waste and optimizing ingredient usage for cost control.
- Monitored food preparation processes to maintain adherence to health regulations and quality benchmarks.
Cashier/ Cook
Taste American Group
Chicago, IL
12.2009 - 01.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled cash at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer interaction protocols.
- Implemented process improvements to enhance transaction speed and accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
Associate of Science - Culinary Arts
Robert Morris University
Chicago, ILSkills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Foodservice
- Employee scheduling
- Staff management
- Cost controls
- Health and safety regulations
- Continuous improvement
- Order management
- Menu updating
- Sales tracking
- Cost monitoring
- Sanitation
- Food orders
- Scheduling
- Cafe operations
- Cafe inventory
- Customer service
- Safe food handling
- POS terminal operation
- Money handling
- Delegating assignments and tasks
- Catering services
- ServSafe food manager
Certification
Servsafe manager
Servsafe allergens
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cafe Manager
Chicago History Museum
03.2020 - Current
Sous Chef
Corcoran Grill Pub
01.2016 - 03.2020
Cashier/ Cook
Taste American Group
12.2009 - 01.2016
Associate of Science - Culinary Arts
Robert Morris University