Olga Castro
Mesa,AZ
Summary
Diligent General Manager at Steven Paul Salon now operating as GLAM of Scottsdale, with solid background in daily operations management and team leadership. Successfully led various projects and improved operational efficiency.
Excelled in conflict resolution and achieved high client and employee satisfaction.
Skilled in fostering robust partnerships and maintaining meticulous inventory accuracy.
Overview
36
36
years of professional experience
1
1
Certification
Work History
General Manager
GLAM of Scottsdale Formerly Steven Paul Salon
05.2002 - 02.2025
- Managed budget implementations, rental of retail space to 100 stylists and technicians, employee reviews, training, schedules,
- Managed a diverse team of professionals, fostering a positive work environment and high employee and renter satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Warehouse Manager
Perfect Bevels, Inc
02.1989 - 05.2002
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned Shipping and Receiving Department procedures and physical footprint of area to increase efficiency
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Education
High School Diploma -
Segundaria Foranea
San Luis Rio Colorado, Son., MexicoSkills
- Highly organized Good time management skills
- Effective leader Detail oriented decision maker
- Experienced interpersonal communicator
- Problem resolution and conflict management
Certification
Forklift certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
GLAM of Scottsdale Formerly Steven Paul Salon
05.2002 - 02.2025
Warehouse Manager
Perfect Bevels, Inc
02.1989 - 05.2002
Forklift certified
High School Diploma -
Segundaria Foranea
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