PAMELA SUTTON
Plano
Summary
- Well experienced, motivated, and dynamic. Professional with outstanding background, with experience in Managing diversity of routines, functions and projects in a fast-paced, computerized corporate environment. Analytical and detail-oriented with proven record for producing quality work. Demonstrate excellent communication and problem solving skills. Exercise independent judgment, decision making abilities, and high level of confidentiality. Bilingual and fluent in English, Spanish and Italian.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
General Manager
PORCH SWING
Mesquite, TX
04.2018 - 01.2022
- Managed entire store operations and supervision of full-size store with heavy traffic.
- Coached and trained shift supervisors and department leaders on daily basis.
- Utilized previous expertise at large, busy retail stores to shape the company’s future as a true competitor in the neighborhood.
- Oversaw all employees and management team to ensure policies were met and training increased.
- Increased foot traffic by 30% and sales by 60% over 1-year period.
- Developed a new menu and created a bar menu as well with excellent execution.
- Developed sales and marketing plans to increase store sales.
- Managed daily activities and operations of sales on FOH and BOH, guess services and cash and accounting areas.
- Acted as leader being granted the authority to make final decisions in all aspects in the restaurant.
- Supervised an ail team member crew of 15-20 employees, with over 50 employees overall.
- Insurance positive customer experience while maintaining brand integrity and mission statement.
- Increased sales by 20% in less than one year through introduction of new promotion model and loyalty system.
Assistant General Manager
FISH CITY GRILL
Dallas, TX
03.2016 - 01.2018
- Skilled in financial, analysis and management, P&L, sales forecasting, strategic planning, customer service, employee supervision and development marketing, merchandizing, vendor relations, ordering and inventory.
- Well develop communications skills, demonstrated successful interaction with customers and staff, production of detailed, written sales and budget reports and projections.
- Forecast sales, managed food cost of sales and labor, measured on going performance against budget, expenses budget and quality control, monitored security measures and loss prevention and coordinated facility maintenance and upkeep. Oversaw equipment, inventory and food and liquor cost.
- Directed the training program for Managers and General Managers development.
- Successfully Managed 15-20 projects and over 30 employees, vendors and subcontractors simultaneously.
- Extensive communication and schedule writing via Hot schedule and Red Book software.
- Directed the training program for all managers and General Managers developments.
General Manager
AMICOS
Dallas, TX
01.2013 - 02.2016
- Responsibilities included maintaining fast accurate service to customers, positive guest relations, ensuring products were consistent with company standards.
- Recruitment and training of new team members, complete daily reports on a timely basis.
- Processed cash audits/balances, ensured restaurant administrative and accounting duties were properly and promptly completed.
- Write and review sales forecast and daily standard administration, holding other managers accountable on procedures and policies.
Assistant General Manager
PREGOS
Plano, TX
07.2011 - 01.2013
- Cash handling, dining room management, customer service, kitchen stuff coordination, telephone reservations, hired and train employees.
- Managed shifts of 15 employees for high volume.
- Developed employee customer service skills, conducted productivity enhancement and performance.
- Lead core position, in charged for new staff and on going development, hiring orientations, training classes, and certifications of trainer’s recertification.
Education
ASSOCIATE OF ARTS - ART, GRAPHIC DESIGN, MARKETING AND ADVERTISING
University Ort
Buenos Aires, Capital Federal, Argentina01.2001
Skills
- Highly organized and strong administrative ability
- Effective problem solving, Bookkeeping and self motivation
- Time and budget management skills
- Strong leadership ability, Multitask and high Adaptability Conflict solution and very fast on create alternatives to solve any challenges
- Maintain very high standards maintaining a good working relationship with members, staff and constituents
- Ability to work under extreme pressure
- Mobile Certificate Notary and RON (remote online notarizations)
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Leadership and team building
- Effective leader
- Time management
LANGUAGES
Fluent in Spanish/English/Italian
Excellent English/Spanish writing and reading skills. Receptive Bilingualism in Italian/
Timeline
General Manager
PORCH SWING
04.2018 - 01.2022
Assistant General Manager
FISH CITY GRILL
03.2016 - 01.2018
General Manager
AMICOS
01.2013 - 02.2016
Assistant General Manager
PREGOS
07.2011 - 01.2013
ASSOCIATE OF ARTS - ART, GRAPHIC DESIGN, MARKETING AND ADVERTISING
University Ort