Olga Dionga
McKinney,TX
Summary
Enthusiastic and motivated individual passionate in Marketing and Management. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Manager
National Insurance Company
Kinshasa, DRCongo
04.2019 - 11.2021
Customer Service Associate
EquityBCDC - Bank
Kinshasa, DRCongo
04.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Print documents.
Business Development Assistant
SCC Advisors, Business Consulting Firm
Atlanta, GA
12.2022 - 08.2023
- Following up new business opportunities and organizing meetings with new customers
- Planning and preparing presentations
- Communicating new product developments to prospective clients
- Overseeing the development of marketing and Branding of the company
- Building and writing customers relationship management “CRM” activities report
- Providing management with feedback on the market insights
Freelance E-Commerce Business Assistant
EBay & Amazon
Atlanta, GA
12.2022 - Current
- Manage and monitoring of e-commerce shop
- Recruitment and monitoring of virtual employee and partners for customer's order fulfillment of e-commerce shop
- Improves the customer experience, manages the customer order fulfillment
- Generates data-driven market insights and manages relationships with e-commerce partners.
- Planning and promoting new product lines
Top Model
Vodacom Superstar
Kinshasa, DRCongo
03.2015 - 08.2015
- Attended photoshoots and modeled garments for catalogues, magazines, websites, and other print media.
- Traveled to different locations for photoshoots when required.
- Arrived early for shoots to give extra time for hair, makeup, and styling.
- Increased social media presence to promote specific brands and products.
- Collaborated with photographers to create poses that best showcased products or concepts while maintaining a professional demeanor.
- Communicated effectively with clients and other professionals involved in projects to ensure successful outcomes.
- Worked closely with art directors to ensure that the vision of the brand was accurately portrayed through modeling.
Cleaning Specialist
Cleaning Group
Atlanta, Georgia
02.2023 - 09.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Educated peers on best practices regarding safe and effective cleaning techniques, fostering a culture of continuous improvement.
Kitchen & Service Leader
Chipotle Restaurant
Dallas, Texas
04.2024 - 09.2024
- Line service
- DML service
- Cooking
- Installing equipments
- Managed a team of service representatives, ensuring consistent quality across all interactions.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
Warehouse Supervisor
Suzanna's Kitchen
Atlanta, Georgia
02.2023 - 10.2023
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
Education
Bachelor Of Accountancy - Accounting
ISC/Gombe
Kinshasa, DRCongoIntensive English Program - Intensive English Program
Georgia State University
Atlanta, GALife Insurance Agent - Life Insurance
Xcel Solution
Dallas, TexasSkills
- MS Office Proficiency
- Calm and Professional Under Pressure
- French Translation
- Sales Support
- Customer Service and Assistance
- Management
- Teamwork and Collaboration
- Warehouse Worker
- Cook
- Cleaning Specialist
- Customer Account Management
- Understanding Customer Needs
- Product Knowledge
- Problem-Solving
- Multitasking Abilities
- Versatile Person
- Self Motivation
Languages
French
Native or Bilingual
English
Full Professional
German
Limited Working
Swahili
Full Professional
Spanish
Limited Working
Certification
- Entrepreneurship
- Texas Life Insurance Agent
- Marketing
- Sales
- Top Model / Brand Ambassador
- Food Handler / Serv Safe
- French Teacher
Timeline
Kitchen & Service Leader
Chipotle Restaurant
04.2024 - 09.2024
Cleaning Specialist
Cleaning Group
02.2023 - 09.2023
Warehouse Supervisor
Suzanna's Kitchen
02.2023 - 10.2023
Business Development Assistant
SCC Advisors, Business Consulting Firm
12.2022 - 08.2023
Freelance E-Commerce Business Assistant
EBay & Amazon
12.2022 - Current
Customer Service Associate
EquityBCDC - Bank
04.2021 - 08.2022
Associate Manager
National Insurance Company
04.2019 - 11.2021
Top Model
Vodacom Superstar
03.2015 - 08.2015
Bachelor Of Accountancy - Accounting
ISC/Gombe
Intensive English Program - Intensive English Program
Georgia State University
Life Insurance Agent - Life Insurance
Xcel Solution