Olga Gnatenko
Brooklyn,NY
Summary
Bilingual Retail Service Professional with highly effective multi-tasking skills, superb customer service, employee training, management and sales experience.
Overview
12
12
years of professional experience
Work History
Secretary
Bravura Glass & Mirror
07.2022 - 04.2025
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained and processed invoices, deposits, payment transactions using Quickbooks software.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Office Admin/Secretary
International Trading Inc.
10.2021 - 08.2022
- Handled all bookkeeping aspects using Quickbooks software.
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Assistant Manager
Vada Spa Salon
10.2014 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Representative
Vintage Food Corporation
09.2013 - 10.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
- Executed direct sales from manufactures to customers to improve profitability within retail environment.
Education
Bachelor of Arts - Linguistics
Minsk State Linguistic University
Skills
- Microsoft Suite, Quickbooks software, Salon Iris and Zenoti database
- Payroll Preparation
- Managing Operations and Efficiency
- Document and File Management
- Staff Development & Training
- Meeting and Event Planning
- Database and Client Management Systems
- Business Correspondence
- Inventory Management
Timeline
Secretary
Bravura Glass & Mirror
07.2022 - 04.2025
Office Admin/Secretary
International Trading Inc.
10.2021 - 08.2022
Assistant Manager
Vada Spa Salon
10.2014 - 07.2021
Sales Representative
Vintage Food Corporation
09.2013 - 10.2014
Bachelor of Arts - Linguistics
Minsk State Linguistic University
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