OLGA I. MADERA
Saint Cloud,USA
Summary
Always on time, hard-working individual with proven leadership and organizational skills.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Airport Customer Service Agent
Breeze Airways
Orlando, Florida
04.2024 - 05.2026
- Assisted passengers with check-in, boarding, and travel-related concerns to enhance travel experience.
- Assisted passengers with check-in and boarding procedures efficiently.
- Managed boarding processes and passenger flow to ensure compliance with airline policy and timely departures.
- Delivered high-quality customer service in a fast-paced airport environment while maintaining professionalism and safety standards.
- Verified passenger documentation and ensured compliance with airline and TSA procedures.
- Coordinated baggage handling to guarantee timely delivery and minimize passenger wait times.
- Resolved customer inquiries and issues with professionalism and empathy.
- Demonstrated strong communication and multitasking skills while collaborating with team members in a fast-paced environment.
- Adapted quickly to operational changes, delays, and high-volume travel periods.
Cashier
Rockys ACE Hardware
03.2018 - 12.2021
- Greeted customers entering store, fostering a welcoming environment.
- Welcomed customers as they entered the store, creating a friendly atmosphere.
- Assisted customers with inquiries about products and services. find the location of products.
- Processed payments by cash, check, credit cards, or automatic debits, ensuring efficient transactions.
Medical Facility Greeter
Valet Park of America
09.2020 - 12.2020
- Welcomed incoming patients, visitors, and staff, fostering a positive first impression.
- Asked patients screening questions to assess safety before entry.
- Ask screening questions to ensure safety.
- Check temperatures using a no-contact thermometer while wearing PPE.
- Called interpreter services to assist non-English speaking patients.
- Called for interpreter services.
Education
Springfield Technical Community College -
Springfield Technical Community College
Springfield , MA 06.2011 - 01.2013
High School Diploma -
SABIS International Charter School
Springfield, MA 09.2007 - 06.2011
Skills
- Fluent in both English and Spanish with the ability to translate
- Check-in procedures
- Boarding processes
- Customer documentation
- Conflict resolution
- Strong communication, multitasking, and problem-solving skills in a team-oriented environment
Training
CNS Academy for Healthcare Professionals, Inc., Holyoke, MA, 09/01/14, Nurse Aide/Home Health Aide Training Program with CPR, This training has provided me with the information and skills that will enable me to provide quality care for residents in nursing homes, for clients at home and patients in hospitals to allow clients to maintain an independent and quality lifestyle., Completed Clinical Experience at Holyoke Health Care Center in Holyoke, MA., Certified C N A # 371954.
Specialized Programs
- University of Massachusetts Medical School, Pioneer Valley AHEC Pre-Health Summer Academic Enrichment Program, 01/01/11, Interned at local Dental Office., Awarded Certificate of Completion.
- MASSAHEC, PRE-Health Enrichment Program, 01/01/10, 12/31/11, Took classes to prepare me for the medical field., Awarded Certificate of completion.
Timeline
Airport Customer Service Agent
Breeze Airways
04.2024 - 05.2026
Medical Facility Greeter
Valet Park of America
09.2020 - 12.2020
Cashier
Rockys ACE Hardware
03.2018 - 12.2021
Springfield Technical Community College -
Springfield Technical Community College
06.2011 - 01.2013
High School Diploma -
SABIS International Charter School
09.2007 - 06.2011