Summary
Overview
Work History
Education
Skills
Timeline
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Rosalba Herrera

Rosalba Herrera

West Chicago,IL

Summary

Dynamic professional with a proven track record at Delta, blending exceptional interpersonal skills and multilingual fluency to enhance customer satisfaction. Excelled in problem-solving and efficient customer assistance, significantly improving loyalty. Skilled in ticketing systems and team collaboration, consistently exceeding performance goals. Fluent in English, Spanish, and French, adept at multitasking in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Airport Customer Service Agent

Delta
08.2021 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
  • Supported colleagues during peak hours by taking on additional tasks when needed.
  • Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency while gaining knowledge in all departments Ticketing, Gates and Baggage.

Contact Lens Technician Manager

Americas Best Contacts And Eyeglasses
06.2018 - 07.2021
  • Began my career as an Optician ; became the first Elite Optician at this location due to the revenue I brought in weekly. Which led to my promotion.
  • Troubleshot any issues related to contact lenses.
  • Implemented an organized system for tracking contact lens supplies and reordering as needed.
  • Maintained a high level of product knowledge, staying current with the latest advancements in contact lens technology.
  • Improved patient comfort by providing customized contact lens fittings and adjustments.
  • Supported optometrists in delivering thorough eye care by assisting with diagnostic tests and measurements for contact lens fitting and translating when needed.
  • Optimized the patient experience by maintaining a clean, well-organized workspace and adhering to strict hygiene protocols.

Sales Associate

Guess Factory Outlet
06.2016 - 05.2018
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to achieve monthly sales targets.
  • Personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Worked during peak holiday seasons ; Black Friday included and multiple different hours.
  • Engaged with customers to build rapport and loyalty. I enrolled many of my customers to our loyalty program.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor Of Arts For Teaching - Linguistics

Benedictine University
Lisle, IL

Graduate -

Community High School D94
West Chicago, IL
06.2015

Skills

  • Exceptional interpersonal skills
  • Effective problem solving and Customer Assistance
  • Fluent in Multiple Languages ; English , Spanish, and French
  • Time management expertise while Multitasking
  • Flexible and Versatile Work Schedule
  • Airport security awareness
  • Ticketing System Knowledge
  • Team Collaboration and Detail Oriented

Timeline

Airport Customer Service Agent

Delta
08.2021 - Current

Contact Lens Technician Manager

Americas Best Contacts And Eyeglasses
06.2018 - 07.2021

Sales Associate

Guess Factory Outlet
06.2016 - 05.2018

Bachelor Of Arts For Teaching - Linguistics

Benedictine University

Graduate -

Community High School D94

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Rosalba Herrera