Olga K Cepeda
Chicago,IL
Summary
Extensive experience managing and supervising. Experience working with homeless and non-for profit organizations. Bilingual: Spanish/English. Microsoft Word, Excel, PowerPoint, Access.
Overview
11
11
years of professional experience
Work History
Deputy Director of Operations
K.L.E.O. Community Family Life Center
119 E Garfield Blvd
04.2025 - Current
Deputy Director of Operations
K.L.E.O. Community Family Life Center | Chicago, IL
April 2025 – PresentDuties & ResponsibilitiesOversee daily operational activities to ensure programs and services run efficiently and align with the organization’s mission.
Support the Executive Director in developing and implementing operational strategies, policies, and procedures.
Coordinate community programs focused on violence prevention, youth development, education, and family support services.
Supervise staff, volunteers, and program coordinators to ensure productivity, accountability, and quality service delivery.
Assist with program planning, scheduling, and execution of community events, workshops, and outreach initiatives.
Monitor program performance and collect data to evaluate outcomes and improve services.
Maintain partnerships with community leaders, schools, local organizations, and stakeholders to expand program impact.
Help manage operational budgets, track expenditures, and ensure responsible use of organizational resources.
Ensure compliance with nonprofit regulations, grant requirements, and organizational policies.
Represent the organization at community meetings, events, and collaborations with external partners.
Assist with grant implementation, reporting, and documentation for funded
Streamlined operational workflows to enhance service delivery and efficiency.
Implemented performance metrics to monitor staff productivity and optimize resource allocation.
Led cross-functional teams in developing strategic initiatives to improve community engagement programs.
Oversaw daily operations, ensuring compliance with organizational policies and regulations.
Coordinated training sessions for staff, fostering professional development and skill enhancement.
Developed and maintained relationships with community partners to strengthen program outreach efforts.
Analyzed operational data to identify areas for process improvement and cost reduction strategies.
April 2025 – PresentDuties & ResponsibilitiesOversee daily operational activities to ensure programs and services run efficiently and align with the organization’s mission.
Support the Executive Director in developing and implementing operational strategies, policies, and procedures.
Coordinate community programs focused on violence prevention, youth development, education, and family support services.
Supervise staff, volunteers, and program coordinators to ensure productivity, accountability, and quality service delivery.
Assist with program planning, scheduling, and execution of community events, workshops, and outreach initiatives.
Monitor program performance and collect data to evaluate outcomes and improve services.
Maintain partnerships with community leaders, schools, local organizations, and stakeholders to expand program impact.
Help manage operational budgets, track expenditures, and ensure responsible use of organizational resources.
Ensure compliance with nonprofit regulations, grant requirements, and organizational policies.
Represent the organization at community meetings, events, and collaborations with external partners.
Assist with grant implementation, reporting, and documentation for funded
Streamlined operational workflows to enhance service delivery and efficiency.
Implemented performance metrics to monitor staff productivity and optimize resource allocation.
Led cross-functional teams in developing strategic initiatives to improve community engagement programs.
Oversaw daily operations, ensuring compliance with organizational policies and regulations.
Coordinated training sessions for staff, fostering professional development and skill enhancement.
Developed and maintained relationships with community partners to strengthen program outreach efforts.
Analyzed operational data to identify areas for process improvement and cost reduction strategies.
Caregiver
Healthcare Plus
Chicago, IL
01.2018 - Current
- Assist residents with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and mobility, following individualized service plans to ensure optimal comfort and safety.
- Encourage and support residents in performing as much of their own care as possible, fostering independence and dignity.
- Assess residents' medical needs and collaborate with healthcare teams to develop personalized care plans based on individual health conditions and preferences.
- Provide companionship and emotional support to residents, ensuring their well-being and addressing any concerns related to their care.
- Monitor and manage resident medications, ensuring proper dosages and timing while observing for any side effects or changes in condition.
- Report significant changes in health conditions to supervisors, social workers, or healthcare providers, ensuring timely and appropriate interventions.
- Maintain accurate and up-to-date records of care provided, including daily reports, medication logs, and health status updates.
Medical Assistant / PSR (Patient Service Representative)
Northshore University Health System Evanston - Present Endeavor Health Hospital
10.2020 - 03.2025
- Perform medical assistant duties, including patient intake, taking vitals, assisting with medical procedures, and preparing patients for exams in Endocrinology, Sports Medicine, Cardiology, and Pulmonology departments.
- Coordinate and schedule patient appointments, ensuring timely and efficient patient flow across multiple departments, contributing to a reduction in patient wait times.
- Manage patient records, update medical histories, and input clinical data into the electronic medical records (EMR) system, ensuring accuracy for billing and insurance purposes.
- Act as a liaison between physicians and patients, answering questions, providing explanations, and ensuring patients understand their treatment plans and follow-up care.
- Assist with procedures and examinations, providing patient support and ensuring comfort during medical treatments.
- Facilitate communication between patients and specialists, scheduling follow-up appointments, tests, and procedures as necessary.
- Ensure compliance with HIPAA regulations and maintain confidentiality of all patient information.
- Work closely with physicians, nurses, and other healthcare staff to support a seamless and collaborative care environment.
Volunteers Coordinator / Residential Care Assistant
The Boulevard
Chicago, IL
01.2015 - 01.2018
- Consult with staff on the needs of volunteers, recruit and screen volunteers for positions.
- Train new volunteers in basic policies and procedures also coordinated volunteers to create info-Packets/Presentation packets, Staff the Administrative/Reception desk, organize library, keep supplies, manage closet and assist with Development mailing.
- Place and provide support for all volunteers
- Develop and maintained relationships with community, academic or religious organizations that provided in-kind resources for homeless
- Assist with Gala by recruiting volunteers to help with the event, mailing invitations, also greeting guests and accepting donations.
- Compile “success stories” about the facility program participants willing to share their stories and includes narrative on how they have been helped by the facility programs.
- Work with the Director of Development to keep the agency’s website current.
- Maintain and expand social media presences by covering group volunteer projects at the facility and in support of Development activities, throughout the year.
- Support to ensure efficient operations of the office.
- Supports managers and employees through a variety of tasks related to organization and communication.
- Handle high call volumes throughout the day.
- Provide Case Managers with the clients, assessments and medication logs.
- Take vital for new clients.
- RCA, provide assessments to each client who has a referral to stay at the facility.
- Provide clients with new clothing. Help sort out their daily appointments.
- Sort out clients with their daily medications throughout the day.
- Provide session for the clients on a daily basis such as community sessions, women’s group, arts and craft, live musical performances, health session for both men and women.
- Answering telephones, arranging for meetings and travel, and managing schedules.
- Keep supply room stock and placing orders when asked.
Education
Bachelor of Psychology - Psychology
St. Augustine College
Chicago, IL04.2026
Associates of Arts - Liberal Art and Science- Concentration Criminal Justice
St. Augustine College
Chicago, IL05.2015
Certificate - Microcomputer Business Systems
The College of Office Technology
Chicago, IL01.2009
Skills
Key Skills
Bilingual Communication: Fluent in Spanish and English; provide effective language support to ensure clear communication with diverse patient populations
Leadership & Organization: Assist in coordinating departmental tasks and workflows to support efficient operations and high-quality service delivery
Patient-Centered Care: Committed to enhancing the patient experience through compassionate care, clear communication, and timely coordination of services
Electronic Medical Records (EMR): Experienced using Epic Systems (EPIC) to document patient information, review records, and support coordination of care while maintaining accuracy and confidentiality
Timeline
Deputy Director of Operations
K.L.E.O. Community Family Life Center
04.2025 - Current
Medical Assistant / PSR (Patient Service Representative)
Northshore University Health System Evanston - Present Endeavor Health Hospital
10.2020 - 03.2025
Caregiver
Healthcare Plus
01.2018 - Current
Volunteers Coordinator / Residential Care Assistant
The Boulevard
01.2015 - 01.2018
Certificate - Microcomputer Business Systems
The College of Office Technology
Bachelor of Psychology - Psychology
St. Augustine College
Associates of Arts - Liberal Art and Science- Concentration Criminal Justice
St. Augustine College