Olga Lakis
Gainesville,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Owner
Papa John's Pizza
06.2015 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Performed statistical analyses to gather data for operational and forecast team needs.
Customer Service Manager
Walmart
03.2005 - 09.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Assistant Manager
Pizza Time Restaurant
08.2000 - 08.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Teller Associate
Bank Of Lebanon
04.1998 - 04.2000
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Associate Degree in Mathematics - Mathematics
Lebanese University
Lebanon1998
Skills
- Manage Budgets
- Google AdWords
- Sales Activities
- Tax Software
- Public Speaking
- Customer Service
- Manage Contracts
- Financial Management
- Accounting Techniques
- Sales Strategies
- Accounting
- Monitoring
Certification
- Licensed Food Management
Languages
Arabic
Native or Bilingual
Timeline
Business Owner
Papa John's Pizza
06.2015 - Current
Customer Service Manager
Walmart
03.2005 - 09.2010
Assistant Manager
Pizza Time Restaurant
08.2000 - 08.2005
Teller Associate
Bank Of Lebanon
04.1998 - 04.2000
Associate Degree in Mathematics - Mathematics
Lebanese University
Similar Profiles
RAJ PATELRAJ PATEL
Store Manager at Papa John's Pizza,Domino Pizza,Magazine ShopStore Manager at Papa John's Pizza,Domino Pizza,Magazine Shop
SRILAKSHMI BACHALAKURASRILAKSHMI BACHALAKURA
Customer Service Manager at Papa John's PizzaCustomer Service Manager at Papa John's Pizza
FARHAN UR RAHMAN MohammedFARHAN UR RAHMAN Mohammed
Assistant manager at Papa John's Pizza PLUMSTEAD ROAD207,NR1 4ABAssistant manager at Papa John's Pizza PLUMSTEAD ROAD207,NR1 4AB
Cole SpencerCole Spencer
Delivery Driver at Papa John's PizzaDelivery Driver at Papa John's Pizza
Jasmin Stevens, CISSPJasmin Stevens, CISSP
Data Science Analyst - Cyber Security at Mystek SystemsData Science Analyst - Cyber Security at Mystek Systems