Olga Lopez
Burtonsville,MD
Summary
Dynamic Housekeeping Manager with a proven track record at Kimpton Hotels & Restaurants, excelling in training and mentoring staff while enhancing guest relations. Expert in inventory management and OSHA safety guidelines, I effectively reduced costs and improved cleanliness scores, ensuring exceptional service and operational efficiency. Fluent in Spanish, fostering strong team communication.
Overview
13
13
years of professional experience
Work History
House Keeping Manager
Kimpton Hotels & Restaurants
1315 16th St NW, Washington, DC 20036
01.2022 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 18 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
House Keeping Supervisor
Kimpton Hotels & Restaurants
1315 16th St NW, Washington, DC 20036
05.2021 - 01.2022
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
Housekeeper
Hilton
7045 Minstrel Way, Columbia, MD 21046
07.2016 - 05.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Housekeeper
Hyatt
1000 H St NW, Washington, DC 20001
08.2012 - 04.2016
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
High School Diploma -
San Salvador
El SalvadorSkills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Fluent in Spanish
- Excellent interpersonal and customer service skills Expert in staffing, payroll, and all budgetary standards Expert with all cleaning supplies
- Knowledge of OPERA PMS System
- Deep knowledge of OSHA safety guidelines for housekeeping
Accomplishments
- Supervised team of 18 staff members.
- Achieved AAA Diamond by demonstrating housekeeping excellence for two consecutive inspections, be free of AAA member complaints for the previous 12 months, and meet rigorous standards of cleanliness and condition with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
House Keeping Manager
Kimpton Hotels & Restaurants
01.2022 - Current
House Keeping Supervisor
Kimpton Hotels & Restaurants
05.2021 - 01.2022
Housekeeper
Hilton
07.2016 - 05.2021
Housekeeper
Hyatt
08.2012 - 04.2016
High School Diploma -
San Salvador