Olga Y. Mantilla

• Work in collaboration with building administrators, school staff, educators, peer Family Engagement Liaisons, and the Equity and Family & Community Partnerships Department to promote a positive student learning experience throughout their school years. Engage families and strengthen partnerships between families and schools by maintaining consistent and meaningful two-way communication between families and schools. Engaging in initiative proactive approach, resource based outreach efforts for all families, with emphasis on diverse families. Support and ensure the school district’s mission and commitment to equity is integrated into all facets of collaboration with staff, students, and families.
• Supported and engaged families and students from diverse cultural and socioeconomic backgrounds to promote academic success and student achievement.
• Welcomed new students and families and assisted with school orientation and onboarding processes.
• Communicated professionally and culturally responsively with students, staff, families, and community members.
• Assisted families in understanding and navigating district programs, services, and educational systems.
• Collaborated with families, school staff, counselors, administrators, and community partners to support student development, well-being, and academic success.
• Built strong relationships and community networks to better serve culturally and socioeconomically diverse students and families.
• Facilitated family participation and engagement in school programs and activities.
• Maintained accurate family contact records and ensured consistent communication regarding school policies, programs, events, and involvement opportunities.
• Implemented diverse communication strategies to effectively engage families with varying linguistic and cultural needs.
• Connected families with appropriate school personnel, community resources, and support services.
• Provided information to families and students regarding school resources, volunteer opportunities, and school-sponsored events.
• Created and coordinated school volunteer programs and parent leadership development initiatives.
• Planned and supported school events, meetings, and training sessions to share information, implement initiatives, and address student/family needs.
• Provided interpretation and translation services during school events, parent-teacher meetings, counseling sessions, and administrative conferences.
• Partnered with administrators and counselors to address sensitive student and family matters with professionalism and confidentiality.

Lead Family Engagement Liaison (9/2024 - Current)

• Project management
• Event coordination
• District directed projects as assigned
• Mentoring/Training new staff
• Coordinating and managing affinity-based outreach
• Committee member for the annual Mukilteo School District directed Back-to-School Fair, since its inception in 2020.
• Staff training day – Presenter/Trainer

• Provided consultation and advice to chiefs of staff and managers throughout the organization on a wide range of Human Resource issues, including interpretation and application of organization policies, discipline and grievance processes, performance management, and H.R practices. As well as technical assistance to the organization’s leaders and staff in areas of change management, development, and aide in the implementation of performance improvement plans, final warnings, terminations, separation agreements and consultation in all areas of H.R. Reported directly to the medical director of human resources & compliance officer.
• Conducted internal H.R investigations, coordinated and assisted with internal peer review investigations. As well as preparations for official board and state reporting.
• Created, coordinated and oversaw the annual organization’s Compliance Program for 1500+ practitioners.
• Active member of the organization’s Policy Committee
• Partnered with legal counsel as needed.
• Active member of GHC/GHP’s LGBTQ Committee, including overseeing the annual reporting to the Human Rights Campaign on the Corporate Equality Index, earning GHP its first 100% score in 2014.
• Oversaw GHP’s Privacy Office/HIPAA with building administrators, educators, staff. Provided training & resolution metrics.
• Reported out and provided resolution recommendations on a monthly basis to GHP's Human Resources Operational Committee and GHP president.
• Managed the medical Open Encounters rosters to ensure timely closure of medical visits to promote flow of revenue and adhere to Medicare regulations.
• Managed GHP’s Job Related Accommodations program, as well as return to work plans, and light duty. Worked closely with the Benefits department to ensure FMLA and ADA regulations were followed.
• Managed the Board Certification tracking system.
• Managed GHP’s annual reporting requirements for the Affirmative Action Plan & Equal Employment Opportunity.
• Sourced and managed vendor contracts for new hire background checks and E-Verify requirements.

• Traveled nationwide to source, recruit, and interview qualified specialty physicians and physician assistants for GHP medical staff, assisted and coordinated development of strategic and comprehensive recruitment plans in accordance with the needs and goals of GHP. Relied on experience and judgment to plan and accomplish goals.
• Attended medical military conferences to recruit specialty surgeons.
• Drove the recruiting process from requisition to closure in a time and cost-effective manner.
• Developed benchmarks to meet current and projected employment needs as well as revised and implemented innovative ways to manage and improve the recruiting process.
• Successfully coordinated and exhibited in multiple annual nationwide conferences/conventions and job fairs.
• Wrote hiring support documents, offer letters and contracts for newly hired medical staff.
• Reviewed contracts to align employment offers.
• Discussed and consulted salary and/or recommended salary options with medical directors and/or chiefs to assure compensation policies were met.
• Built and sustained strong collaborative working relationships with internal and external providers as well as community hospitals throughout WA State.
• Developed and implemented strategic sourcing strategies to attract top talent.

• Managed and maintained the Locum Tenens pool. New hires and existing.
• Sourcing and recruitment of qualified physicians, physician assistants, ARNP’s and certified nurse midwives for GHP medical staff.

• Actively sourced, recruited, interviewed, referenced, and hired RN’s, LPN’, CNA’s, MA’s, Physical Therapists.
• Conducted verification/credentialing and re-credentialing process. Background checks, in-house drug screen tests, Medical Quality Assurance Commission verifications, application entry.
• In house payroll system. Accounts Payables. Weekly paycheck distribution.
• Dealt with Human Resources tasks, employee issues, terminations, counseling, unemployment claims and disputes, exit interviews, performance evaluations and implementations.

• Actively sourced, recruited, interviewed, referenced, and hired temporary and permanent administrative staff for diverse clientele ranging from aeronautical engineer firms, medical offices, law firms, entertainment production companies, to government delegate offices.
• Assisted Branch Manager with office management tasks such as hiring internal personnel, training development and implementation, Worker’s Compensation claims and disputes, court appeal appearances, performance management, terminating, exit interviews, maintaining profit and loss tracking reports.