Olga Aggrey
Martinsburg,WV
Summary
Dynamic professional with extensive experience as a Store Lead Manager at The Children's Place, excelling in team leadership and employee training. Proven track record in inventory management and enhancing customer satisfaction through effective communication. Adept at implementing efficient workflows that drive operational success and foster a positive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Lead Manager
The Children's Place
Leesburg, VA
02.2023 - 05.2025
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained new associates on store operations, policies, and procedures.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Handled incoming calls from customers regarding orders or other inquiries.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
Front Office Manager
Clarion Hotel and Conference Center
Leesburg, VA
01.2017 - 01.2019
- Responsible for day-to-day operations of the Hotel
- Observe and monitor staff performance and maintain a professional work environment
- Completed breakfast orders
- Gathered all billing, scanned it and email it to management to get checks sent out
- Assisted with Housekeeping when assistance would be needed to clean rooms.
- Created and managed staff schedules for the front desk make sure of a seamless operation
- Attended weekly conference calls with the management team to discuss weekly accomplishments and goals of what needs to be completed for the upcoming weeks
- Assist the sales director with any help needed for blocking group blocks, completing rooming lists and other group related items.
Lead Teacher
Kiddie Academy
Leesburg, VA
01.2015 - 01.2017
- Read stories to the children and taught them painting, drawing, and crafts.
- Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
- Carefully monitored children's play activities.
- Offered detailed daily reports that outlined each child's activities.
- Offered stimulating curriculum that accommodated all learning styles.
- Mailed parent's quarterly educational assessments to show progression.
- Sparked creativity and imagination by helping children discover new things each day.
- Communicated with children's parents and guardians about daily activities, behaviors, and problems.
Sales Associate
Gymboree
Leesburg, VA
01.2012 - 01.2013
- Described the use and operation of merchandise to customers.
- Received and processed cash and credit payments for in-store purchases.
- Opened and closed the store, including counting the cash, opening and closing cash registers and creating staff assignments.
- Placed special merchandise orders for customers.
Sales Manager
Spunk Fitness
Sterling, VA
01.2011 - 01.2012
- Listened to customer needs and preferences to provide accurate advice.
- Worked with a flexible schedule to accommodate changing customer levels.
- Organized items in a visually appealing manner.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Created attractive displays. Developed and executed sales promotions.
- Provided expert product and service information.
Education
High School Diploma -
Douglas High
Leesburg, VASkills
- MS-Windows
- Microsoft Word
- Microsoft Excel
- Internet applications
- Choice advantage
- Medallia
- Corporate Lodging
- Google Docs
- Communication skills
- Visual merchandising
- Team leadership
- Employee training
- Inventory management
Certification
- CPR
- First Aid
- Professional development in childhood
Timeline
Store Lead Manager
The Children's Place
02.2023 - 05.2025
Front Office Manager
Clarion Hotel and Conference Center
01.2017 - 01.2019
Lead Teacher
Kiddie Academy
01.2015 - 01.2017
Sales Associate
Gymboree
01.2012 - 01.2013
Sales Manager
Spunk Fitness
01.2011 - 01.2012
High School Diploma -
Douglas High
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