Jabari Alexander
Hopewell,VA
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Lead Manager
7-11
07.2024 - Current
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed staffing levels to ensure optimal coverage during peak periods without sacrificing efficiency or quality of service.
- Increased average transaction value through strategic product placement and upselling techniques.
- Streamlined store operations by implementing efficient scheduling and task delegation among team members.
- Coordinated special events such as sales promotions or seasonal campaigns that drove foot traffic into the store and bolstered overall revenue.
- Analyzed sales trends to identify opportunities for growth and implemented strategies to capitalize on them.
- Maintained high visual merchandising standards, creating an attractive shopping experience for customers.
Store Manager
Virginia ABC Store
07.2021 - 06.2024
- Monitoring customer service of direct reports
- Investigating and resolving customer complaints
- Ensuring compliance with all ABC policies in the checking of IDs
- Applying merchandising techniques
- Accounting for all store funds
- Managing inventory levels
- Assisting in completing required documentation
- Staff training on store products, proper customer service skills and sales techniques
- Establishing procedures that comply with store policies and appropriate laws
- Supervising staff and promoting employee development
- Available to work with limited or no notice
- Work various shifts and weekly work schedules to include Saturdays, Sundays, some holidays and during inclement weather
- On truck delivery days, Store Manager's hours may be outside of normal business hours (i.e
- 5:30 am) and on inventory days may work past midnight and/or other times when the store is normally closed
Store Manager
Dollar General
08.2018 - 07.2021
- Assist in recruiting and staffing activities
- Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise
- Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories
- Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets
- Provide superior customer service leadership
- Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications
- Participate in store opening and closing activities
- Ensure the safe deposit of all company funds in the designated bank
- Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures
- Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees
- Manage store in store manager's absence
- Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors
- Complete all paperwork and documentation according to guidelines and deadlines
Tier 2 Customer Service Representative
General Dynamics Information Technology
09.2014 - 08.2018
- As a customer service representative with General Dynamics Information Technology, I was trained to handle multiple lines of business in a professional call center environment including General Medicare and Part A1 & B2 Claims and DME1
- My responsibilities included assisting a wide variety of consumers and beneficiaries with any general questions they may have
- Providing in-depth research into medical claims, assisting with the completion of applications and enrollments into medical insurance plans on behalf of the caller
- Handling and securing personal health information and personal identifiable information to ensure that no personal information was released without prior authorization and, ensuring that all work duties met the high standards set forth within the quality scorecard
Supervisor
General Dynamics Information Technology
08.2015 - 05.2016
- As a Supervisor with General Dynamics Information Technology, my job responsibilities include, assisting with escalated calls from disgruntled or suicidal callers, analyzing and approving weekly timecards, researching effective business trends to ensure the success of the company, maintaining a team of 20 or more customer service representatives, ensuring all portions of standard operating procedures are adhered to and maintained, coaching customer service representatives to ensure they are able to accomplish their professional goals, motivating employees to encourage their continued commit to the company, tracking employees attendance to ensure they are present on a daily basis, pulling reports on a daily basis and analyzing them to ensure all quality metrics are being met or exceeded, monitoring and approving timecards to ensure accuracy across all metrics is maintained, assisting with troubleshooting computer issues, working to find solutions to computer issues and, developing as well as enacting contingency plans to ensure that all goals are met on a daily basis
Customer Service Rep
General Dynamics Information Technology
09.2014 - 08.2015
- As a customer service representative with General Dynamics Information Technology, I was trained to handle multiple lines of business in a professional call center environment including, General Medicare Tier 2 and Part A1 & B2 and DME1 Claims
- My job responsibilities as a customer service representative included assisting a wide variety of consumers and beneficiaries with any general questions they may have, providing in-depth research into medical claims, assisting with the completion of applications and enrollments into medical insurance plans on behalf of the caller, handling and securing personal health information and personal identifiable information to ensure that no personal information was released without prior authorization and, ensuring that all work duties met the high standards set forth within the quality scorecard
Supervisor
Amazon.com, Inc.
08.2012 - 01.2014
- As a Tier 3 Supervisor, I am tasked with leading staff in relation to process guides titled Transship and Rambo Process Guides
- I am able to lead staff with minimal guidance while at the same time meet volume level goals during peak season
- As a Trainer, I assisted in training 5-10 new hires during our peak season
- During this process, I ensured each new hire received the tools needed for success to meet volume goals and to ensure departmental goals were maintained at all times
- As we move to increase our volume level, I ensure that associates are engaged and have the guidance needed to maintain productivity levels
Presiable Trainee Selector
Food Lion Distribution
01.2012 - 08.2012
- Selector orders for accuracy and integrity and to ensure stores receive correct cases and quantities ordered
- Must complete a 10-point daily inspection of equipment used
- Ensure compliance with company standards in the areas of accuracy, safety and productivity
Manager of Photo Lab, Toys and Connection Center
Walmart Retail Store
10.2007 - 11.2010
- Providing customers service by acknowledging the customers needs
- Maintains the Departments presentation by stocking and rotating merchandise, removing damage out-of-date goods
- Receives stocks merchandise/supplies from distribution center suppliers, organize and maintain the departments by following up company procedures, utilizing equipment, merchandising, and completing and retaining required paperwork, logs and other documents
- Supervises associates in the department by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring promotion, coaching, teaching, and evaluation of associates
Education
Adminstration Of Justice -
John Tyler Community College
Chester, VA01.2013
Diploma in Most Outstanding Marketing Student - Business Management
Hopewell High School
Hopewell, VA06.2004
Skills
- Proficient with Microsoft Office suite
- Six Sigma Yellow Belt
- Proficient with Windows Operating Systems
- Scheduling
- Team Building
- Sales
- Retail Management
- Merchandising
Certification
driver's license
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Store Lead Manager
7-11
07.2024 - Current
Store Manager
Virginia ABC Store
07.2021 - 06.2024
Store Manager
Dollar General
08.2018 - 07.2021
Supervisor
General Dynamics Information Technology
08.2015 - 05.2016
Tier 2 Customer Service Representative
General Dynamics Information Technology
09.2014 - 08.2018
Customer Service Rep
General Dynamics Information Technology
09.2014 - 08.2015
Supervisor
Amazon.com, Inc.
08.2012 - 01.2014
Presiable Trainee Selector
Food Lion Distribution
01.2012 - 08.2012
Manager of Photo Lab, Toys and Connection Center
Walmart Retail Store
10.2007 - 11.2010
Adminstration Of Justice -
John Tyler Community College
Diploma in Most Outstanding Marketing Student - Business Management
Hopewell High School