Ashley McConnell

As a Retail Implementation Specialist (RIS) Coach, I served as a key field leader responsible for supporting and guiding store-level operations across multiple locations to ensure consistent execution of company standards and initiatives. I partnered with Area Leaders and Store Managers to drive operational excellence, enhance customer experience, and develop frontline talent.

Key Responsibilities:

• Provided in-store coaching and operational support to Store Leaders and team members across a designated territory.
• Led training efforts for new operational programs, promotions, and process rollouts to ensure smooth implementation and compliance.
• Evaluated store performance through on-site visits, identifying opportunities to improve execution, efficiency, and customer service.
• Collaborated with Area Leaders to assess training needs and develop tailored coaching strategies.
• Supported new store openings, remodels, and transitions to ensure successful launch and integration into Speedway standards.
• Reinforced adherence to safety, food service, merchandising, and cleanliness standards in alignment with company expectations.
• Served as a role model for customer-focused leadership and helped cultivate a culture of accountability and operational excellence.

I oversaw full operations of a high-volume convenience store and fuel center, ensuring consistent delivery of exceptional customer service, operational efficiency, and financial performance. I also led and developed a team of employees while maintaining compliance with company policies, safety standards, and merchandising guidelines.

Key Responsibilities:

• Managed day-to-day store operations including inventory control, merchandising, cash handling, and fuel operations.
• Recruited, trained, and coached a high-performing team of employees, fostering a positive and productive work environment.
• Analyzed sales and labor data to drive profitability and control expenses within company-defined budgets.
• Ensured compliance with all safety, sanitation, and regulatory guidelines including foodservice and fuel safety procedures.
• Implemented promotional and marketing initiatives to increase sales and customer traffic.
• Conducted regular performance evaluations and administered corrective actions as needed to uphold company standards.
• Maintained high levels of customer satisfaction by addressing feedback and ensuring a clean, well-stocked, and welcoming store environment.
• Collaborated with district and regional leadership on goal setting, reporting, and store improvement plans.