Olga Marin
Boston,MA
Summary
Over 18 years of diversified experience in administrative and management duties Strong background in Human Resources and customer relations Successful experience managing a highly demanding schedule Possess excellent organization and communication skills
Overview
24
24
years of professional experience
Work History
Human Resource Service Representative - Specialist
Beth Israel Lahey Health, Inc.
05.2022 - Current
- Act as primary point-of-contact for HR inquiries (via phone, chat, and case management tool), identifying and delivering solutions to workers and leadership
- Delegates and escalates queries as appropriate, but remain responsible through completion. Partner with your HR colleagues to learn the HR framework and its workstream processes, building a firm understanding of how-to intake, respond, and escalate inquiries from internal clients
- Track progress, and provide continuous feedback to requesters on status of their queries, Provide support to the HR function and business lines by aiding the workers with their day-to-day HR-related requests and questions.
- Ensures a positive worker experience by proactively seeking information, as well as promote self-service system capabilities, to resolve HR business requests quickly
- When not addressing customer inquiries, you will support routine back-office administrative activities such as license/certification verification, onboarding and off-boarding processes, unemployment claims, track visas, employment verifications, records management, and assist with special projects
Compensation Associate
Compensation Associate
01.2022 - 05.2022
- Follow guidelines and compensation practices that are compliant with all regulatory requirements.
- Responds to all inquiries that come through the compensation mailbox.
- Assists managers and the compensation team in writing job descriptions that give an accurate depiction of the job responsibilities and requirements of the job.
- Maintains job description database. Maintains job and pay coding information in HR and Compensation systems. Performs audits to ensure accuracy of job code and pay information.
Administrative Associate GYN Specialties
Administrative Associate GYN Specialties
02.2020 - 01.2022
- Answers telephones, schedules appointments and maintains calendars, organizes conference calls, make travel arrangements related materials, taking and distributing minutes, coordinates large meetings
- Provides support to committees by planning, scheduling and organizing meetings and location, preparing the agenda and
- Assists in planning and coordinating programs, webinars and events for the GYN Specialties division.
- Department resource, front desk assistance when necessary
Administrative Assistant II, Floater
Beth Israel Deaconess Medical Center
10.2019 - 02.2020
- Answers and screens telephone calls
- Take accurate messages or direct calls to the appropriate person.
- Updates patient demographic and insurance information as necessary.
- Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
- Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
- Maintains physician's administrative and clinical calendars.
- Uploads all fax, medical records and miscellaneous patient information into OMR
- Administrative support to all GYN specialties
Human Resources Associate
UG2, LLC
02.2017 - 06.2019
- Responsible for working with our operations team, any relevant union(s) and our legal counsel to address high level Human Resources needs, including but not limited to:
- Conduct and report on investigations and take the lead in assisting operations in union grievances.
- Develop and conduct training on site, especially in response to investigations and/or sensitive circumstances.
- Coach and train managers on proper handling of challenging circumstances which may arise.
- Meet with new hires to assist with application completion and fulfill onboarding requirements (English/Spanish).Assisting with large scale hiring meetings and orientations to support large onboarding of new accounts.
- Data entry (weekly census form and other census forms for account onboarding).
- Recruiting/Sourcing for the New England area; Hiring/application processing for 17 states.
- Audit of personnel files to meet compliance standards, manage and track Employment Authorization Cards.
Site Manager
IST Management
11.2013 - 02.2017
- Manage the day to day office services for Boston area law firms.
- Maintain effective written and oral communications with clients and employees.
- Prioritize work and deploy staff as required, meeting on-time delivery of services and ensuring quality of work.
- Manage the budget and expenses.
- Accurately prepare and distribute management reports to the client in a timely and consistent manner.
- Ensures maximization of productivity through efficient use of standard operating procedures.
- Develops procedures for the improvement of site operation and cut costs.
- Manage, train, and coach employees, promoting high motivation and customer satisfaction.
Asst. Site Manager
DTI Global
01.2012 - 11.2013
- Responsible for busy second shift services including 3pm-5:30pm rush period.
- Provide and manage the delivery of material, mail, printing, distribution, hospitality, reception, file, or other services as outlined by client engagement agreement.
Benefits Administrator
UGL Services
07.2008 - 09.2011
- Assist HR with the new hire process, FMLA, background checks and life insurance claims.
- Reconcile insurance invoices and accounts for payment.
- Process the termination of employee benefits and processed COBRA benefits.
- Responsible for online enrollment systems.
- Assist employees with benefit enrollment changes.
- Answer incoming phone calls.
- Provide coverage for the reception desk.
- Reconcile insurance invoices and accounts for payment.
Union Benefits Administrator
Union Benefits Administrator
06.2007 - 07.2008
- Create reports for monthly dues payments.
- Administer payroll increases for certain unions.
- Pay/Reconcile monthly invoices.
Clerk Benefits
Clerk Benefits
03.2005 - 06.2007
- File new hire paperwork.
- Administer new hire enrollments.
- Assist employees with benefits questions.
- Administer special projects and mailings.
Sales Auxiliary Representative
Dish Network
07.2004 - 02.2005
- Answered incoming phone calls regarding customer inquiries
- Described various satellite packages to potential customers
- Maintained a detail log of sales
Collector/Skip Tracer
ACT
02.2004 - 07.2004
- Contacted and collected past due payment for Sears Company from account holders
- Responsible for working with four systems to retain phone numbers for collection purposes
Customer Service Representative
AT&T Broadband
07.2001 - 08.2003
- Answered incoming phone calls
- Assisted customers with billing inquiries
- Provided technical support for customers
- Processed changes of service per customer requests
- Assisted Spanish speaking customers and translated for others within the company
Education
Diploma -
Cambridge Rindge & Latin High School
Cambridge, MA06.2000
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Customer service
- Staff education and training
Affiliations
- Society of Human Resource Management
Languages
Spanish
Native or Bilingual
Timeline
Human Resource Service Representative - Specialist
Beth Israel Lahey Health, Inc.
05.2022 - Current
Compensation Associate
Compensation Associate
01.2022 - 05.2022
Administrative Associate GYN Specialties
Administrative Associate GYN Specialties
02.2020 - 01.2022
Administrative Assistant II, Floater
Beth Israel Deaconess Medical Center
10.2019 - 02.2020
Human Resources Associate
UG2, LLC
02.2017 - 06.2019
Site Manager
IST Management
11.2013 - 02.2017
Asst. Site Manager
DTI Global
01.2012 - 11.2013
Benefits Administrator
UGL Services
07.2008 - 09.2011
Union Benefits Administrator
Union Benefits Administrator
06.2007 - 07.2008
Clerk Benefits
Clerk Benefits
03.2005 - 06.2007
Sales Auxiliary Representative
Dish Network
07.2004 - 02.2005
Collector/Skip Tracer
ACT
02.2004 - 07.2004
Customer Service Representative
AT&T Broadband
07.2001 - 08.2003
Diploma -
Cambridge Rindge & Latin High School
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