Olga Mora
Schiller Park,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Lead
Prospect Airport Services
Chicago, Illinois
08.2022 - Current
- Developed and implemented marketing strategies to increase brand awareness and meet business objectives.
- Provided training and mentorship to junior members of the team.
- Coordinated ground transportation services for arriving and departing passengers.
- Built and maintained productive relationships with employees.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Carried and operated radio or pager to communicate with airport personnel.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Interpreted identification labels and tags to properly route baggage and cargo.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Greeted passengers and provided boarding instructions.
- Checked in passengers, assigned seats, and issued boarding passes.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Greeted passengers and assisted with their inquiries.
Dispatcher Office Assistant
Nina Transport Inc
Chicago, Illinois
09.2008 - 10.2023
- Monitored radio communications between drivers, supervisors and dispatchers.
- Compiled reports on vehicle usage, delivery times and route performance metrics.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Tracked shipments using GPS technology in order to provide real-time status updates.
- Organized and maintained filing systems for documents related to the dispatch office.
- Updated driver profiles with current contact information and certifications.
- Managed inventory of parts needed for emergency repairs while out on the road.
- Researched potential new routes for efficient delivery operations.
- Developed strategies for improving communication among drivers, customers and dispatchers.
- Answered phones and routed voicemails to respective employees.
- Broke down boxes for garbage and recycling.
- Stocked inventory and ordered office and kitchen supplies.
- Received and distributed mail, letters and packages.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Prepared documents for shipment including labeling packages according to destination requirements.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Maintained records of vehicle maintenance schedules and fuel usage.
Home Care Provider
El Valor
Chicago, Illinois
04.2009 - 01.2013
- Administered medications in accordance with physician instructions.
- Developed individualized care plans for each client based on their physical and mental needs.
- Monitored vital signs such as blood pressure and temperature.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Developed individualized plans of care based on each client's needs.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Provided transportation to medical appointments and errands.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Managed client's schedule of doctor's appointments, therapies.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Education
High School Diploma -
Orr High School
Chicago, Illinois06-2005
Skills
- Time Management
- Boarding support
- Coordinating schedules
- Passenger Assistance
- Pre-boarding checking
- Motivating employees
- TSA Collaboration
- Baggage handling abilities
- Performance Improvements
- Checking in passengers
- Emergency Procedures
- Flight logs proofing
- Customer Service Management
- Check-in procedures
Timeline
Lead
Prospect Airport Services
08.2022 - Current
Home Care Provider
El Valor
04.2009 - 01.2013
Dispatcher Office Assistant
Nina Transport Inc
09.2008 - 10.2023
High School Diploma -
Orr High School