Summary
Overview
Work History
Education
Skills
Jogging
Timeline
Generic

Olga Njupkap

Monroeville,PA

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

8
8
years of professional experience

Work History

Data Entry Clerk

EK Tech software solution
07.2021 - 02.2024
  • Retrieved data from various sources and entered it into databases, ensuring accuracy and completeness of data and improving data quality. -Updated existing records with new data, ensuring that databases were up-to-date and accurate, resulting in improved organizational performance. -Maintained confidentiality of sensitive data and followed data entry procedure and standards, ensuring compliance with regulatory requirements, and protecting sensitive information. -Generated reports from databases and analyzed data to identify trends and patterns. -Created and maintained data entry forms. -Access a Linux server remotely to manage employee and client’s sensitive information. -Trained new employee on how to remotely access a Linux server in the Cloud and create Linux and Windows Virtual Machine -Worked with the incident response team using Pager duty and Datadog.

Customer Service Representative

Costco Wholesale Corp
01.2016 - 04.2018
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped customers pick the right computer fro their projects or for school. its include the types of processors, the disks , the physical storage and the cloud storage.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Translated complex technical issues into digestible language for non-technical users.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Graduating in Cyber Security and IT Support Specialist -

Community College of Allegheny County
05.2025

Associate Degree in General studies - undefined

Community College of Allegheny County
05.2022

Skills

  • Organized
  • Multitasking
  • Compassionate
  • Verbal communication
  • Microsoft Excel
  • Linux Operating system
  • English
  • French
  • Data accuracy
  • Data Security
  • Data Integrity
  • Customer Relationship Management
  • Strong Problem Solver

Jogging

I love jogging at a park.

Timeline

Data Entry Clerk

EK Tech software solution
07.2021 - 02.2024

Customer Service Representative

Costco Wholesale Corp
01.2016 - 04.2018

Graduating in Cyber Security and IT Support Specialist -

Community College of Allegheny County

Associate Degree in General studies - undefined

Community College of Allegheny County

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Olga Njupkap