Olga Njupkap
Monroeville,PA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
EK Tech software solution
2021.07 - 2024.02
- Retrieved data from various sources and entered it into databases, ensuring accuracy and completeness of data and improving data quality. -Updated existing records with new data, ensuring that databases were up-to-date and accurate, resulting in improved organizational performance. -Maintained confidentiality of sensitive data and followed data entry procedure and standards, ensuring compliance with regulatory requirements, and protecting sensitive information. -Generated reports from databases and analyzed data to identify trends and patterns. -Created and maintained data entry forms. -Access a Linux server remotely to manage employee and client’s sensitive information. -Trained new employee on how to remotely access a Linux server in the Cloud and create Linux and Windows Virtual Machine -Worked with the incident response team using Pager duty and Datadog.
Customer Service Representative
Costco Wholesale Corp
2016.01 - 2018.04
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped customers pick the right computer fro their projects or for school. its include the types of processors, the disks , the physical storage and the cloud storage.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded promptly to incoming sales leads and requests for technical support.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Graduating in Cyber Security and IT Support Specialist -
Community College of Allegheny County
05.2025
Associate Degree in General studies - undefined
Community College of Allegheny County
05.2022
Skills
- Organized
- Multitasking
- Compassionate
- Verbal communication
- Microsoft Excel
- Linux Operating system
- English
- French
- Data accuracy
- Data Security
- Data Integrity
- Customer Relationship Management
- Strong Problem Solver
Jogging
I love jogging at a park.
Timeline
Data Entry Clerk
EK Tech software solution
2021.07 - 2024.02
Customer Service Representative
Costco Wholesale Corp
2016.01 - 2018.04
Graduating in Cyber Security and IT Support Specialist -
Community College of Allegheny County
Associate Degree in General studies - undefined
Community College of Allegheny County
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