Olga Pupko
Luxury Sales Manager
Charlotte,NC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong knowledge of MK products. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to every day planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sales Support Associate
Michael Kors Nortlake Mall
Charlotte, NC
10.2022 - Current
- Collected and authorized payments of guests.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Reviewed new promotions and monitored price changes.
Sales Lead
LOFT
Roseville, CA
10.2021 - 06.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Led sales team to exceed quarterly sales goals.
- Used POS system to process sales, returns, online orders and gift card activations.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Stocked, tagged and displayed merchandise as required.
- Created price tags and merchandise signs.
Sales Lead
Janie And Jack
Roseville, CA
10.2021 - 02.2022
- Analyzed prior delivery processes and uncovered more efficient method.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Tracked and prioritized work orders to meet daily production requirements
- Trained and mentored new employees.
- Developed and maintain operational guidelines for staff.
- Supervised operations team to support operational excellence and excellent customer service.
- Creating schedules and maintaining payroll
Sales/Customer Service Supervisor
JCPenney Store
Citrus Heights, CA
11.2017 - 11.2019
- Training and educating new stuff; creating a creative and marketing promotions with the help of other leaders and leading a team of 20+ associates and lead team
- Successfully expand the marketing reach of older consumer products into emerging digital and online platforms
- Operational and managerial tasking throughout the day
- Strategize with different ideas of promoting different products to very diverse client base
Sales Assistant/Stylist/Partial Sales Lead
Michael Kors
Roseville, CA
07.2012 - 08.2017
- Education and research regarding brand’s culture, loyalty, and knowledge
- Developed a system of backstock inventory and merchandise stock tracking
- Creating a daily report with a head lead for the day
- Establishing target sale and conversion goals
- Following up with clients regarding a new merchandise and other events
- Supervised the floor set modulation change and changing promotions according to MK standards.
Education
MBA - Business Administration
Sierra College
Rocklin, CA 06.2019 - Current
Certificate of Completion - Business Administration And Management
Http//careertraining.ed2go.com
Online 02.2022 - 02.2022
Skills
Market research and strategyCustomer and client relationships
Strategic planning
Staff Management
Operations management
Creative merchandising
Business Development
Sales and marketing
Coaching and mentoring
Verbal and written communication
Budgeting
Accomplishments
Awarded Associate of The Month at JCPenney
Certification
Business Administration
Russian
I am from a tiny country Belarus, that's located between Russian and Ukraine. I can speak, write and communicate freely and fluently Russian and Ukranian.
Timeline
Sales Support Associate
Michael Kors Nortlake Mall
10.2022 - Current
Certificate of Completion - Business Administration And Management
Http//careertraining.ed2go.com
02.2022 - 02.2022
Business Administration
02-2022
Sales Lead
LOFT
10.2021 - 06.2022
Sales Lead
Janie And Jack
10.2021 - 02.2022
MBA - Business Administration
Sierra College
06.2019 - Current
Sales/Customer Service Supervisor
JCPenney Store
11.2017 - 11.2019
Sales Assistant/Stylist/Partial Sales Lead
Michael Kors
07.2012 - 08.2017