OLGA RIVKIND
SOCIAL SECURITY ADMINISTRATION
Henderson,NV
1
Certification
22
years of professional experience
Technical Expert with specialization in Social Security programs, regulations, and policy. Evaluates program operations and automated systems to build operating instructions and training materials, while providing quality assurance for 50+ employees. Resolves complex entitlement, offset, fraud, and Congressional inquiry issues with final decision-making authority.
Work History
Technical Expert
18 Years 7 Months- Served as a technical advisor on Social Security programs, regulations, policies, and operational procedures.
- Evaluated program operations, legislative changes, and automated systems to develop and implement new or revised operating instructions and training materials.
- Conducted quality assurance reviews and provided technical guidance to a workforce of more than 50 employees to ensure compliance, accuracy, and consistency.
- Analyzed complex facts, evidence, and case information to determine benefit eligibility and ensure accurate application of Social Security policies.
- Led regional processing and oversight of all Internet claims, ensuring timely and accurate adjudication.
- Acted as the primary liaison between Administrative Law Judges and claimants' attorneys to facilitate communication and resolve case-related issues.
- Performed complex benefit offset calculations and provided technical expertise to the Payment Center to ensure accurate benefit payments.
- Conducted fraud investigations, collaborated with the Office of Inspector General on investigative matters, and managed Congressional inquiries with accuracy and professionalism.
- Made final determinations on benefit entitlement, resolved discrepancies, and ensured compliance with applicable laws, regulations, and agency policies.
Branch Manager
2 Years- Managed to a service level agreement of 96% of all external customer maintenance and service requests.
- Accountable for financial performance and adherence to regulatory and operating procedures.
- Increased sales by 20% over the benchmark goal by developing and maintaining customer relationships and coaching employees.
- Proactively implemented new sales and service routines to ensure successful results in areas of compliance and loss control.
- Coordinated vendor relationships and trained team on new products.
- Analyzed business results and developed action plans for improvement.
Education
Bachelor of Science - Business, Marketing & Strategic Management
Skills
Program operations management
Policy analysis
Process improvement
Training materials development
Business performance analysis
Regulatory compliance
Quality assurance
Fraud investigation
Customer relationship management
Issue resolution
Certification
- Income Tax Certificate, H&R Block
- Real Estate License, Key Real Estate School
PROFESSIONAL DEVELOPMENT/LICENSES
Published “With the Customer in Mind” and “Niagara – Miracles, Myths and Magic”
Timeline
Technical Expert
SOCIAL SECURITY ADMINISTRATION
01.2008 - CurrentRead More
Branch Manager
U.S. BANK
01.2005 - 01.2007Read More
University of Minnesota, Curtis L. Carlson School of Management
Bachelor of Science from Business, Marketing & Strategic Management
Read More