Olga Serrano
Houston
Summary
Versatile and results-driven professional with extensive experience in restoration notably with Cotton Global Disaster Solutions. Excelled in mold remediation, damage assessment, and leveraging excellent computer skills to enhance operational efficiency. Proven track record in improving team productivity and customer satisfaction through effective communication and leadership. Demonstrates a strong commitment to safety and quality standards. Organized and dependable excellent team member successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Restoration Supervisor
Cotton Global Disaster Solutions
02.2022 - Current
- Worked safely in disaster environment by adhering to company and quality procedures.
- Inspected damaged properties and contents to prepare job action plan.
- Completed tear-down of existing structures and prepared for new construction.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery.
- Cleaned and restored buildings damaged by fire, water or smoke, using commercial cleaning equipment.
- Maintained a clean work environment by enforcing strict cleanliness standards among team members, resulting in higher productivity levels and increased employee morale.
- Reported issues to property manager so effective resolutions could be put into place.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Trained new employees in to improve team production levels.
- Operated vehicles, machinery and hand tools to accomplish diverse objectives.
- Collaborated with other supervisors to share knowledge and implement best practices across all teams.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Developed comprehensive safety protocols, minimizing workplace accidents and incidents during restoration projects.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
World Duty Free
01.2019 - 12.2021
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Maintained records related to sales, returns and inventory availability
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Prepared merchandise for sales floor by pricing or tagging
- Processed product returns and assisted customers with other selections
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Greeted customers with smile and provided friendly, knowledgeable service
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Receptionist
KLM AIR FRANCE
07.2017 - 12.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to independently handle over 50 calls each day.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Victoria's Secret
02.2013 - 05.2016
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered customer questions and pointed individuals in right directions to meet current desires.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
Education
Sam Houston High School
Irvington, Blvd07.2011
Skills
- Mold Remediation
- Demolition and Reconstruction
- Damage Assessment
- Debris Removal
- Water Damage Restoration
- Contents Cleaning
- Smoke and Odor Removal
- Excellent Computer Skills
- Expert Excel Skills
- Excel Spreadsheets
- First Aid Training
- Chemical Handling
- Lockout and Tagout Procedures
- Strong Organization
Timeline
Restoration Supervisor
Cotton Global Disaster Solutions
02.2022 - Current
Sales Associate
World Duty Free
01.2019 - 12.2021
Receptionist
KLM AIR FRANCE
07.2017 - 12.2018
Sales Associate
Victoria's Secret
02.2013 - 05.2016
Sam Houston High School
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