Summary
Overview
Work History
Education
Skills
Languages
Timeline
Citizenship
Languages
Awards
References & Recommendations
Generic
Olga Shpakova

Olga Shpakova

San Francisco,CA

Summary

Highly motivated and detail-oriented professional with extensive experience in managing complex projects, leading cross-functional teams, and providing exceptional support in fast-paced environments. Skilled in financial administration, cash management, and treasury operations, as well as in software quality assurance. Accomplished in developing testing strategies, leading QA teams, and improving product quality. Demonstrated history of reducing defects, ensuring on-time delivery of software projects, and developed proper documentation for enhancing processes. Strong problem-solving abilities, in-depth knowledge of quality control methodologies, and proven leadership skills. Certified Scrum Master.

Overview

22
22
years of professional experience

Work History

SQA/Lead/Scrum Master

Lookout
San Francisco, CA
03.2015 - 01.2024
  • Managed regression testing efforts and verified release requirements for smooth production implementation
  • Versatile professional with extensive experience testing cross-browser web applications with client dependencies on iOS and Android platforms.
  • Generated detailed defect reports with descriptions and identified the root causes through debugging.
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
  • Developed detailed project plans and estimates based on identified risks and options.
  • Led the coordination of cross-functional teams throughout all testing phases, ensuring successful execution of test strategies and plans.
  • Demonstrated proficiency in multitasking, adeptly managing time and task prioritization to effectively handle concurrent project responsibilities.
  • Conducted bug triage meetings to facilitate efficient debugging and issue prioritization
  • Produced detailed defect reports and performed in-depth root cause analyses
  • Handled various project responsibilities as a Scrum Master, including planning, resource allocation, and risk mitigation.
  • Developed comprehensive spreadsheets of research data for analysis and evaluation.
  • Engaged in facilitating cybersecurity training sessions
  • Delivered effective product presentations to enhance understanding for internal support team and stakeholders.

QA System Analyst II

Wells Fargo
San Francisco, CA
09.2014 - 02.2015
  • Collaborated with Product Owners and clients to develop test cases aligned with real-world scenarios
  • Demonstrated exceptional professionalism when addressing confidential and sensitive matters.
  • Incorporated Jira into daily tasks to report bugs, manage sprints, and analyze project metrics.
  • Established standardized testing processes to enhance reliability.
  • Implemented measures to improve precision within banking operations through leadership and execution of data-driven initiatives.
  • Led multiple projects focused on data alignment, automation of cash conversion processes, and sensitive data updates.
  • Maintained proper documentation of system errors
  • Identified and documented inconsistencies in banking solution materials.
  • Demonstrated cash management expertise, prioritization skills, and ability to manage concurrent projects.

QA Engineer/ Tester

Intervoice
Mountain View, CA
08.2013 - 06.2014
  • Experienced QA professional skilled in test analysis, execution, and traversal testing for voice recognition applications
  • Collaborated on the creation of Test Traceability Matrix and Test Cases
  • Generated comprehensive defect reports after conducting in-depth root cause analysis.
  • Implemented and maintained automated regression test suites, reducing manual testing and increasing test coverage.

Teller Operations Specialist

Bank of America
San Francisco, CA
07.2005 - 01.2013
  • Maintaining accurate records of transactions, preparing daily reports, and ensuring proper documentation.
  • Assisting with branch operations, including filing, data entry, and other administrative tasks as needed.
  • Utilizing teller systems and banking software to process transactions, update customer records, and generate reports.
  • Assisted customers with inquiries and requests for services, such as opening new accounts or issuing loan payments.
  • Supported in the upkeep and restocking of ATMs, along with various self-service banking apparatus.
  • Balanced currency on a daily basis to ensure accuracy within the vault area.
  • Adhering to banking regulations and policies, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Identifying and reporting suspicious activities, preventing fraud, and ensuring the security of customer accounts.
  • Processed deposits, withdrawals, transfers, check cashing, loan payments, money orders, traveler's checks and other types of transactions in an efficient manner.
  • Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
  • Ensured accuracy of customer records through proper documentation for audit purposes.
  • Participating in ongoing training and development programs to stay updated on banking products, services, and regulations.

Versatile Teller

Bank of America
Daly City, CA
09.2001 - 07.2005
  • Efficiently handling deposits, withdrawals, transfers, and payments, ensuring accuracy and compliance with banking regulations.
  • Providing exceptional customer service by addressing inquiries, resolving issues, and offering guidance on banking products and services.
  • Managing cash transactions, balancing cash drawers, and ensuring the security of funds.
  • Referring customers to specialized banking staff for more complex financial needs and services.
  • Identifying opportunities to promote and sell banking products and services, such as loans, credit cards, and investment products.
  • Contributed to overall branch success by meeting performance targets and goals set by the bank.

Education

Google Project Management

Coursera

Scrum Master Certification -

Six Sigma Global Institute
03.2024

Associate's degree - Quality Assurance Analyst

Software Advanced Technologies Institute
San Francisco, CA
04-2001

Bachelor's Degree - Computer Science

Odessa State Polytechnic University
Odessa, Ukraine
06-1993

Skills

  • Well-organized Flexibility Reliability
  • Analytical Thinking Quick Learner
  • Multitasking Prioritizing Problem-Solving
  • Documenting System Errors Cash Management
  • Business Planning Budget coordination Risk Mitigation
  • Project Management Quality & Innovations
  • Proficient in handling confidential and sensitive data
  • Team Collaboration Communication
  • Project Management tools (used for ERP) : Jira Confluence Smartsheet Asana
  • Productivity tools: PowerPoint Microsoft Excel Microsoft Office Project Management Software
  • Test Strategy Test Planning Test Cases
  • Leadership Coaching Mentoring
  • Bug Triage Debugging Defect Tracking

Languages

English
Full Professional
Russian
Native/ Bilingual

Timeline

SQA/Lead/Scrum Master

Lookout
03.2015 - 01.2024

QA System Analyst II

Wells Fargo
09.2014 - 02.2015

QA Engineer/ Tester

Intervoice
08.2013 - 06.2014

Teller Operations Specialist

Bank of America
07.2005 - 01.2013

Versatile Teller

Bank of America
09.2001 - 07.2005

Google Project Management

Coursera

Scrum Master Certification -

Six Sigma Global Institute

Associate's degree - Quality Assurance Analyst

Software Advanced Technologies Institute

Bachelor's Degree - Computer Science

Odessa State Polytechnic University

Citizenship

US Citizen

Languages

  • English
  • Russian
  • Ukrainian

Awards

Recognized for boldness and accountability, receiving two company awards for commitment to quality and innovation.

References & Recommendations

  • https://www.linkedin.com/in/olga-shpakova-4ba798a0/details/recommendations/

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Olga Shpakova