OLGA SORIA
West Sacramento,CA
Summary
Dedicated Shift Leader with a proven ability to streamline operations and enhance service efficiency. Committed to maintaining high standards of quality and safety while ensuring exceptional customer satisfaction.
Overview
24
24
years of professional experience
Work History
Shift Leader
Carl's Jr.
West Sacramento, USA
03.2026 - Current
- Supervised team members, ensuring adherence to food safety and quality standards.
- Streamlined shift operations, enhancing service efficiency during peak hour.
- Monitored cash handling processes, ensuring accuracy in daily financial reports.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Housekeeper
Self-employeed
West Sacramento, USA
01.2016 - Current
- Maintained cleanliness and organization in residential spaces through effective cleaning techniques.
- Executed advanced cleaning techniques utilizing diverse tools and products to uphold hygiene and safety standards.
- Managed time efficiently to complete multiple tasks within specified schedules.
- Developed customized cleaning plans based on client preferences and specific needs.
- Utilized various cleaning tools and products to ensure high standards of hygiene and safety.
- Established strong rapport with clients, fostering trust and repeat business opportunities.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
In-Home Nanny
Martinez's Family
Sacramento, USA
12.2012 - 08.2024
Assistant Store Manager
Payless Shoes Source
West Sacramento, USA
08.2002 - 12.2012
- Assisted in implementing visual merchandising strategies to enhance customer experience.
- Supported inventory management processes, ensuring accurate stock levels and product availability.
- Trained new staff on sales techniques and company policies to enhance team performance.
- Coordinated promotional events, increasing store foot traffic and customer engagement.
Skills
- Strong work ethic
- Reliability and punctuality
- Excellent attention to detail
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
Shift Leader
Carl's Jr.
03.2026 - Current
Housekeeper
Self-employeed
01.2016 - Current
In-Home Nanny
Martinez's Family
12.2012 - 08.2024
Assistant Store Manager
Payless Shoes Source
08.2002 - 12.2012