Oracle Micros
Olga Theodoropoulou
Head Cashier
Athens
Summary
Based in Athens and born on 24/12/1987.
Experienced with overseeing cashier operations and ensuring high levels of customer satisfaction. Utilizes cash handling expertise and team management skills to streamline processes and enhance service quality. Track record of fostering collaborative work environment and maintaining accurate financial records.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Head Cashier
7 Management
04.2025 - 11.2025
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
Cashier
W Costa Navarino
05.2022 - 10.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer and waiter orders accurately handled payment transactions working on Oracle Micros.
- Working on big events and banquet.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Participated in ongoing training sessions to stay updated on company policies, procedures and industry best practices.
- Managed multiple tables simultaneously while maintaining high leves of accuracy on order placement.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from quests.
- Trained new cashiers on company.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Clothes Seller , Cashier
Leto Paros
05.2021 - 09.2021
- Created stunning displays.
- Encouraged customers to find accessories and other upsell items.
- Maintained cash drawer of 3000€ or more per shift.
- Balanced and organized cash register by handling cash & counting change.
- Listened to customer needs and desires to identify and recommend optimal products.
Clothes Seller , Cashier
Cabana Nera
06.2020 - 10.2020
- Provided exceptional services and pleasant shopping experiences to customers.
- Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
- Provided product benefits and advantages and discussed pricing.
Shoe Salesperson , Trainer , Cashier
Bozikis
03.2016 - 02.2020
- Organized store merchandise racks by size, style and color.
- Measured customers' feet using Brannock device.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Logged reports, expenses, receipts and sales documents into digital database.
- Performed cash, card and check transactions to complete customer purchases.
Order Taker , Cashier
Mikel Coffee Company
05.2014 - 08.2015
- Entered orders into computer system quickly and in proper sequence.
- Welcomed customers and provided quick and attentive service.
- Restocked and organized merchandise in front lanes.
- Demonstrated product features, answered questions, and redirected objections.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Operated POS cash register and equipment to collect payments.
Telephone Customer Service Representative
Newsphone Hellas
07.2010 - 01.2013
- Responded to customer comments and questions via LiveChat.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day.
Clothes Seller
Negozio
01.2009 - 02.2010
- Set up dressing rooms as customers shopped.
- Prioritized helping customers over completing other routine tasks.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Cleaned, closed and secured store at end of shift.
Education
Associate of Science -
Administration of Health And Welfare Units
Kalamata12.2010
High School Diploma -
High School
Tavros06.2005
Skills
- Cash & Card Register Operation
- POS system
- Refunds and exchanges
- Shift scheduling
- Training and coaching
- Team leadership
- Teamwork and Collaboration
- Good Telephone Etiquette
- Organization and Time Management
- Multitasking Abilities
- Fluent In Greek & English
Software
Seminar Softone ERP
ECDL Diploma (Internet,Word,Excel,Windows)
Interests
Scuba Diving,Dancing,Travelling
Timeline
Head Cashier
7 Management
04.2025 - 11.2025
Cashier
W Costa Navarino
05.2022 - 10.2024
Clothes Seller , Cashier
Leto Paros
05.2021 - 09.2021
Clothes Seller , Cashier
Cabana Nera
06.2020 - 10.2020
Shoe Salesperson , Trainer , Cashier
Bozikis
03.2016 - 02.2020
Order Taker , Cashier
Mikel Coffee Company
05.2014 - 08.2015
Telephone Customer Service Representative
Newsphone Hellas
07.2010 - 01.2013
Clothes Seller
Negozio
01.2009 - 02.2010
High School Diploma -
High School
Associate of Science -
Administration of Health And Welfare Units