Olga Toropova
Northbrook,IL
Summary
Business Analyst / Digital Product Manager with a strong combination of technical education, knowledge of insurance products and analytical skills coupled with an exemplary service-oriented background. Practices in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs. Proven ability to set project plans, work in a fast-paced environment while exhibiting strong attention to detail and generating quality results.
Overview
18
18
years of professional experience
Work History
Business Analyst/Digital Product Manager
Allstate Inc.
12.2012 - Current
- Assist Business Partners with project initiation and creation of the customer requirements documentation
- Interpret business requirements into functional specifications
- Develop functional prototypes to further illustrate the business need
- Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis
- Participate in validation, integration testing, and updating project documentation and artifacts
- Follow change control processes to manage changes to base lined deliverables and scope for projects of moderate to high complexity
- Analyzed the efficiency of current Software Post Implementation and Validation processes and made recommendations for changes
- Worked on analysis and resolution of the production issues and improvement of the Production Support processes
- Drive the business requirements gathering process and analysis of major and innovative insurance products supporting telematics and mobile devices
- Lead BA role on a complex rating system that send/receive data from over 15+ downstream applications
- Experience working with CRM/MS Dynamics application package, Jira, IBM Requirement Composer tools (Rational Doors Next Generation), Pivotal Tracker, Version One, Postman, CMT, EDMS, DataDog, Mural
- Strong knowledge of project and software development lifecycle, risk management and underwriting processes and operations
- Embraced an opportunity to take the DPM and Initiative Lead roles for the high priority initiatives and projects
- Coordinated the set of initiative planning level, new team & resources onboarding, organized numerous education/working sessions for team members
- Close and cooperative work with directors, VPs and external tech teams such as BPO, AOS and My Account
- Performed analysis on the integration points, the data flow and data transformation across various systems
- Acted as the coordinator for the Request for Estimate process in Alliance Organization to ensure the slotting and resourcing requests
- Initiated and documented process improvements within the organization
- Facilitate and lead the Product Technology DPM Community sessions and meetings
- Acted as a Scrum Master for existing technology scrum teams
- Active member of the Product Technology recognition committee and has led the planning and execution of multiple recognition and social events
Environmental Consultant/Project Manager
GaiaTech Inc.
06.2010 - 08.2012
- Conducted approximately 60 Phase I ESAs for commercial and light-industrial sites
- Managed multiple projects at ones, completing job on time and within budget
- Performed limited radon, lead-based paint, and asbestos surveys as part of Phase I ESAs, as requested by client
- Reviewed International, State and Federal environmental policies, procedures and compliance obligations
- Researched environmental claims or enforcement actions former or current facilities to identified environmental concerns
- Created and implemented a geological database for internal use of the company
- Assisted senior environmental consultants and geologists with research, data synthesis, writing and organizing of reports
Sales and Marketing Representative/Interior Design Consultant
Elite Home Improvement Center
11.2010 - 06.2011
- Managed all phases of a retail business operation, including balancing credit, cash receipts, creation of customer databases, administration of inventory, and year-end balancing
- Used Google Analytics to develop insights into website traffic and marketing effectiveness
- Researched and prepared details for marketing plan including customer analyses, competition, pricing and profitability by product
- Advertised company's services and products on the radio and led talk-show regarding interior design
- Prepared construction layout plans and documentation to obtain building permits and ensure complains with multiple code requirements
- Worked closely with architects, designers and contractors
- Provided design solutions, plans and coordinate home design projects
Assistant Manager
BSM International
10.2006 - 03.2009
- Maintained and updated store displays, marketing materials and execute new program initiatives
- Worked closely with sales leadership to identify opportunities and develop/execute tactical plans
- Managed client, customer and consumer communication and follow up needs
- Developed marketing materials
Education
Masters of Business Administration -
Lake Forest Graduate School of Management
Lake Forest, IL11.2024
Master of Science - Environmental Science
Tomsk State University
Tomsk01.2010
Bachelor of Science - Environmental Science
Tomsk State University
Tomsk01.2008
Associate Degree - Business Administration/Management
Computer Systems Institute
Skokie, IL01.2008
Skills
- Jira
- IBM Requirement Composer
- Rational Doors Next Generation
- Pivotal Tracker
- Version One
- Postman
- EDMS
- CMT
- DataDog
- Dynatrace
- CRM/MS Dynamics
- Microsoft Office Suite
- QuickBooks
- AutoCAD
- GIS Mapping
- 2020 Design
- Bio hazardous materials
- Radioactive materials
- Chemically hazardous materials
Locations
- Northbrook, Northbrook, IL
- Chicago, Chicago, IL
- Lincolnshire, Lincolnshire, IL
- Niles, Niles, IL
- Lake Forest, Lake Forest, IL
- Tomsk, Tomsk, Russia
- Skokie, Skokie, IL
Languages
Russian
Native or Bilingual
Timeline
Business Analyst/Digital Product Manager
Allstate Inc.
12.2012 - Current
Sales and Marketing Representative/Interior Design Consultant
Elite Home Improvement Center
11.2010 - 06.2011
Environmental Consultant/Project Manager
GaiaTech Inc.
06.2010 - 08.2012
Assistant Manager
BSM International
10.2006 - 03.2009
Masters of Business Administration -
Lake Forest Graduate School of Management
Master of Science - Environmental Science
Tomsk State University
Bachelor of Science - Environmental Science
Tomsk State University
Associate Degree - Business Administration/Management
Computer Systems Institute
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