Olga Villasenor
Insight Global (Optum)
Moreno Valley
2
Languages
1
Certification
20
years of professional experience
Certified phlebotomy technician with over 25 years of expertise in high-volume clinical and mobile blood collection, ensuring patient comfort and accuracy during procedures.
Work History
Certified Phlebotomy Technician / Medical Assistant
1 Year 1 Month- Executed over 30 venipunctures and finger sticks daily using different needle types while prioritizing patient comfort.
- Followed infection control protocols by ensuring safe disposal of sharps and biohazard waste.
- Assisted in resolving discrepancies in specimen orders by working with nurses and physicians to minimize errors.
- Recorded and monitored specimens accurately to maintain precision.
- Managed tasks efficiently to improve workflow in a busy clinical environment.
- Performed routine laboratory tests and prepared samples in accordance with safety and quality regulations.
- Oversaw inventory of laboratory supplies to ensure timely restocking and avoid operational delays.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Guided patients to exam rooms while collecting vital signs and medical histories.
- Supported physicians during examinations by preparing and administering vaccines and injections.
Phlebotomist / Donor Center Technician
7 Months- Collected plasma and blood samples from 40–100 patients daily using proper order of draw with vacutainer tubes, tourniquets, syringes, and butterfly and straight needles.
- Monitored patients during procedures and collaborated with registered nurses to address and manage donor reactions.
- Handled biohazardous waste carefully to avoid spills and leaks, adhering to CDC regulations.
- Entered patient data into the center's computer system while complying with state and federal confidentiality laws.
Back-Office Supervisor / Medical Assistant / Phlebotomist
17 Years 9 Months- Escorted patients to examination rooms and recorded vital signs and medical histories.
- Assisted patients with oxygen setups and connected them to pulse oximeters while explaining nebulizer treatments.
- Supported physicians during examinations and minor surgeries by preparing instruments and supplies for wound care.
- Collected blood samples following physician orders and selected appropriate draw methods adhering to phlebotomy standards; performed venipuncture and micro-collection.
- Prepared and administered vaccines to children and adults.
- Aided providers across various specialties including pulmonology, geriatrics, ob-gyn, internal medicine, general surgery, pediatrics, and neurology.
- Supervised and trained over 7 medical assistants, onboarded new staff, supported management with audits, and maintained knowledge of billing processes.
- Maintained up-to-date log books including temperature logs for refrigerators and freezers.
Education
Phlebotomist/Medical Assistant - Health And Wellness
Skills
Achieved high patient satisfaction by performing blood collection with precision
including venipuncture and finger sticks for various demographics
such as newborns and special-needs patients.
Enhanced service delivery by executing efficient blood collection in both mobile and clinical environments.
Delivered accurate specimen processing
labeling
and centrifugation to uphold laboratory standards.
Maintained exceptional accuracy under high-volume pressure
contributing to streamlined operations.
Resolved order discrepancies effectively
ensuring reliable patient data management.
Promoted safety through strict adherence to infection control protocols
including proper sharps disposal and PPE utilization.
Maintained HIPAA compliance and produced accurate EHR documentation to safeguard patient information.
Trained and supervised staff while managing lab inventory efficiently to support operational needs.
Certification
- CPT1 License (Certified Phlebotomy Technician I)
- BLS (CPR & AED)
- Medical Assistant Diploma
- EKG Certificate
- Administering Injections & Performing Skin Test Certificate
- Audiometric Screening Training Certificate
- High School Certificate
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Certified Phlebotomy Technician / Medical Assistant
Insight Global (Optum)
07.2025 - CurrentRead More
Phlebotomist / Donor Center Technician
Octapharma Plasma Center
04.2024 - 11.2024Read More
Back-Office Supervisor / Medical Assistant / Phlebotomist
Pathway Medical Group
07.2006 - 04.2024Read More
Newbridge College
Phlebotomist/Medical Assistant from Health And Wellness
Read More