Friendly Certified Phlebotomy Technician committed to patient safety and well-being. Maintains a calm atmosphere during venipuncture to put patients at ease. Accurate and detailed to promote specimen integrity. Hands on training with venipuncture, Capillary punctures, tubing system also familiar with centrifugation. Assembled tourniquets, needles and blood collection devices to prepare work trays. Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods. Hardworking, responsible and dedicated to using compassionate and caring approach to provide outstanding services to patients.
• Offered friendly and efficient service to customers, and handled challenging situations with ease.
• Critical thinking to break down problems, evaluate solutions, and make decisions.
• Updated applicant on the status of the application.
• Took a high volume of inbound and outbound calls.
• Answered disaster helpline with automated soft phone software and in contact system.
• Type and enter new information given by applicants.
• Human Resources assistant in charge of finding, screening, and training job applicants as well as administering benefits.
• Hired and onboarded team members to meet immediate and expected demand.
• Reviewed production costs and product quality and modified inventory control programs to maintain and enhance the annual business plan.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Issued work schedules, duty assignments, and deadlines for office or administrative staff.
• Maintained cleanliness of the deli area and equipment.
• Trained new employees on proper handling of food, safety protocols, and customer service techniques.
• Operated slicers and other equipment according to company guidelines to minimize accidents or injuries
Exceptional Customer Service
Effective cross-functional communicator
High Achiever
Empathetic
Attention to detail/ Organization