Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hi, I’m
Olga A. Gorshtein
Fort Myers,FL
Summary
Overview
17
years of professional experience
Work History
Kwik Stop Convenience Store
Assistant Manager
05.2018 - Current
Job overview
- Streamlined inventory management, resulting in 10% reduction in supply costs
- Maintained 98% customer satisfaction rate through prompt resolution of complaints.
Palm Beach Landmark LLCFort Myers, FL
Assistant Property Manager
04 2024 - 09 2024
Job overview
- Commercial Property Management
- Assisted, with lease preparations, notices and other tasks.
Coastal Cooling Inc
Receptionist/Dispatcher
06.2017 - 05.2018
Job overview
- Managed high-volume multiline phone system, handling over 100 customer inquiries daily Developed comprehensive troubleshooting guide, reducing average call time by 3 minutes
Vylah TECH, LLC
Technical Support
01.2016 - 05.2017
Job overview
- Achieved 95% first-call resolution rate for technical issues across multiple platforms
- Consistently ranked in top 10% of support team for customer satisfaction scores and in top 5% in software sales.
STARBUCKS COFFEE COMPANY
Shift Manager
08.2007 - 10.2012
Job overview
- Led team of 10+ baristas, consistently meeting or exceeding store performance metrics
- Recognized for outstanding customer service, receiving multiple “Partner of the Month” awards
Education
Maine East High SchoolPark Ridge, IL
High School Diploma
1997
University Overview
PC Support Services, Automotive Technology, and Customer Service Manager
University Overview
Skills
- Typing speed: 40
- Project Management
- GPTChat ans orher AI
- Management
- Google Drive
- Budgeting
- Business administration
- Contract Management
- Staff Management
- Sales growth
- Staff supervision
- Training
- Strategic planning
- Recruiting and interviewing
- Employee performance evaluations
- Business Development
- Search Engine Optimization
- Cost Control
- Employee scheduling
- Sales and marketing
- Technical Support
- Adobe and Adobe Flash
- Application support
- Microsoft Outlook
- Windows 10 and 11
- Issue troubleshooting
- Ticket support system management
- Network diagnostics
- Desktop support
- Customer service expert
Languages
Russian
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual
Timeline
Assistant Manager
Kwik Stop Convenience Store
05.2018 - Current
Receptionist/Dispatcher
Coastal Cooling Inc
06.2017 - 05.2018
Technical Support
Vylah TECH, LLC
01.2016 - 05.2017
Shift Manager
STARBUCKS COFFEE COMPANY
08.2007 - 10.2012
Assistant Property Manager
Palm Beach Landmark LLC
04 2024 - 09 2024
Maine East High School
High School Diploma
PC Support Services, Automotive Technology, and Customer Service Manager