Olga Pia Tiamzon
Hayward,CA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Special Education Teacher
Oakland Unified Schools
08.2020 - 05.2024
- Enhanced students'' communication skills by implementing group activities and collaborative projects.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
Special Education Teacher
Gallup Mckinley School District
08.2018 - 06.2020
- Enhanced students'' communication skills by implementing group activities and collaborative projects.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
Technical Support Representative
Teletech-Accenture
04.2006 - 05.2013
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
Master of Arts - Special Education
Jose Rizal University
Mandaluyong, Philippines03.2014
Bachelor of Arts - Elementary Education
University of The Cordilleras
Baguio City, Philippines12.2006
Skills
- Instructional Strategies
- Relationship Building
- Data Collection
- Customer Service
- Customer Success Management
- Technical issues analysis
Languages
Tagalog
Native or Bilingual
Timeline
Special Education Teacher
Oakland Unified Schools
08.2020 - 05.2024
Special Education Teacher
Gallup Mckinley School District
08.2018 - 06.2020
Technical Support Representative
Teletech-Accenture
04.2006 - 05.2013
Master of Arts - Special Education
Jose Rizal University
Bachelor of Arts - Elementary Education
University of The Cordilleras
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