Olga Valentina Cano Baca
Dedicated, safety-focused and customer-centric service professional with 3 years of experience delivering high-quality customer service, eager to bring professionalism, care, and composure to American Airlines as a Flight Attendant. Recognized for remaining calm and decisive under pressure, resolving concerns in fast-paced environments, supporting emergency awareness, and ensuring compliance with strict safety and regulatory standards. Skilled in clear cross-cultural communication, teamwork, conflict de-escalation, and creating welcoming, inclusive experiences for diverse passengers, with experience assisting over 300 customers a day while providing direct attention and maintaining high satisfaction. Flexible and dependable, with a valid, unexpired U.S. Passport, unrestricted international travel privileges, and full readiness for irregular schedules, weekends, holidays, relocation, and travel demand.
Work History
Assistant Manager / Customer Service Lead
4 Years 1 Month- Service Excellence: Recognized by management as Key Carrier, Manager on Duty after 2 months, then moved to Assistant Manager for consistently exceeding customer satisfaction metrics and punctuality.
- Crisis Management: Served as primary point of contact for escalated customer issues, resolving conflicts, misunderstandings, and inquiries with composure.
- Team Leadership: Coordinated operations for a team of 7 associates, ensuring efficient shift transitions and adherence to daily operational standards.
- Cash Handling & Point of Sale: Managed financial transactions accurately, balancing a cash drawer of up to $[150+] daily with zero discrepancies.
- Cash Handling & Point of Sale: Managed financial transactions, accurately balancing cash drawer of over $150 daily with zero discrepancies.
Counter assistant
1 Year 11 Months- Utilized active listening and cross-cultural communication skills to effectively welcome and assist diverse guests, enhancing guest experience.
- Anticipated guest needs in fast-paced environment, quickly resolving inventory shortages to ensure smooth service and minimize guest friction.
- Handled cash and card payments to maintain accurate financial records.: Managed Handled financial transactions accurately, balancing cash and card transactions. Keeping up with inventory and information of clients.
Education
Associates - Education
High School Diploma
Skills
ADDITIONAL REQUIREMENTS
- Passport Status: Valid U.S. Passport through [2030].
- Travel Flexibility: 100% open to relocation, flexible scheduling, nights, weekends, and holidays.
- Physical Standards: Able to reach overhead compartments and lift heavy equipment and stand for extended periods.