Mariana Salazar

• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Trailer Door Release.

TDR In

TDR out.

• Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
• Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Learned and adapted quickly to new technology and software applications.

• Assessed student needs to determine appropriate level of required support.
• Supported students in the use of technology to enhance their learning.
• Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
• Led small group sessions to help students review and practice concepts.

• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Delivered goods and products to customer on time and in excellent condition.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Communicated with customers to provide delivery updates and confirm delivery locations.

• Completed bi-weekly payroll for [Number] employees.
• Completed bi-weekly payroll for Number employees.

• Developed and implemented strategies to improve student engagement.
• Helped teacher prepare instructional material and displays.
• Collaborated with instructors to develop engaging lesson plans.

• Maintained customer satisfaction with quick and professional handling of product returns.
• Processed refunds and exchanges in accordance with company policy.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Performed cash, card and check transactions to complete customer purchases.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Handled cash with high accuracy and took care to check bills for fraud.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Processed refunds and exchanges in accordance with company policy.
• Counted money in drawers at beginning and end of each shift.

• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Created and developed lesson plans to meet students' academic needs.
• Developed and implemented classroom routines to address varying student needs.