Emma Martinez
Albuquerque,NM
Summary
Cutting-edge recent graduate Dental Hygienist with latest training and real-world experience. Skilled at dental cleanings and patient education. Well versed in all aspects of dental office operations. Quick to build relationships with patients and successful at working with teammates to achieve patient care goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Safelite Auto Glass
09.2018 - 05.2020
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Restaurant Hostess
Mondo Italiano
01.2016 - 06.2018
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Associate of Science - Dental Hygiene
Pima Medical Institute
Albuquerque, NM05.2024
High School Diploma -
Taos High School
Taos, NM05.2018
Skills
- Instrument Sterilization
- Local Anesthesia Administration
- Radiographic Interpretation
- Dental Prophylaxis
- Oral Hygiene Instruction
- Teeth Polishing
- Fluoride Treatment
- Nutritional Counseling
- Ethical Decision Making
- Dental Charting
- Medical History Review
- Sealant Application
Certification
- Blood Borne Pathogens & OSHA
- Attendance at scientific session 2022 & 2023
- Health Insurance Portability and Accountability Act
- CPR
Timeline
Bilingual Customer Service Representative
Safelite Auto Glass
09.2018 - 05.2020
Restaurant Hostess
Mondo Italiano
01.2016 - 06.2018
Associate of Science - Dental Hygiene
Pima Medical Institute
High School Diploma -
Taos High School