Maleka Powell
Fruitland Park,FL
Summary
Expanded Dental Assistant with hands-on experience. Skilled at chairside assisting, dental radiography and building relationships with patients. Well-rounded knowledge of dentistry and enthusiasm to bring strong work ethic to excellent dental practice, Operates well in both individual and team capacities, quickly adapting to different processes to drive company objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Humana
06.2021 - Current
- Developed strategies for problem solving and conflict resolution among team members
- Maintained a positive work environment that promoted collaboration between team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dental Assistant
Aspen Dental
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices
- Took digital X-rays of teeth using radiographic equipment
- Sterilized instruments according to established guidelines and protocols.
Customer Service Representative
SITEL
02.2019 - 12.2019
- Handles inbound calls from members needing assistance with their credit union account; providing account balance, both debit and credit card
- Providing member with the best financial options
- Giving member loan and loan rates for all different types of loans
- Reviewing information and providing the perfect outcome.
Customer Service Representative
SPRINT
06.2017 - 06.2018
- Receive inbound calls from customers pertaining to their wireless account
- Keep records of customer interaction in support system
- Handle complaint and provide appropriate solution
- Cancel upgrade account
- Review billing for error and process credit on a case to case basis
- Recommend products and services to customer after analyzing their everyday needs.
Education
High School Diploma -
J. P. Taravella High School
Coral Springs, FLExpanded Function Dental Assistant (EFDA) -
DENTAL ASSISTING NATIONAL BOARD (DANB)
Skills
- Highly motivated and organized
- Developing and processing dental radiographs
- Patient education and follow-up
- Oral Health Exam
- Time Management
- Temporary Filling
- Charting Of Teeth
- Problem-Solving
- Teeth Cleaning
- Tray Setup
- Calm Under pressure
- Instrument Sterilization
Timeline
Customer Service Representative
Humana
06.2021 - Current
Customer Service Representative
SITEL
02.2019 - 12.2019
Customer Service Representative
SPRINT
06.2017 - 06.2018
Dental Assistant
Aspen Dental
High School Diploma -
J. P. Taravella High School
Expanded Function Dental Assistant (EFDA) -
DENTAL ASSISTING NATIONAL BOARD (DANB)