Yakxal Nava Marin
Elk Grove,CA
Summary
Bilingual Fluent Spanish/English. I love meeting new people, very friendly. Hard working, honest individual. Very out going and out spoken person. Ability to build productive relationships, resolve complex issues & win customer loyalty. Passionate about sales and merchandising. Eager to join a dynamic team that rewards initiative and high quality service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
03.2023 - 07.2024
- Managed customer inquiries through phone and email, ensuring timely resolution of issues.
- Developed training materials to enhance team performance and service delivery standards.
- Collaborated with cross-functional teams to improve customer satisfaction metrics.
- Analyzed customer feedback to identify trends and implement process improvements.
- Provide assistance to citizens regarding eligibility and enrollment in government programs
- Handle an average of 100 inbound/ outbound calls daily while maintaining accuracy and confidentiality of sensitive information,
- Document and update client records in internal system (CRM)
- Meet or exceed performance metrics including call quality, resolution rate, and customer satisfaction.
- Government program knowledge
- Data entry & record management
- Attention to detail
- CRM / data system
Sales Associate
Metro PCS
04.2018 - 07.2020
- Delivered exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Assisted in training new sales associates, fostering a collaborative team environment.
- Processed sales transactions accurately, maintaining compliance with company policies.
Lead Generator
American Home Comfort Contractors
05.2018 - 06.2018
- Meeting at the office
- Door to door sales.
- Giving out speech to customers, setting leads
- Offering a free air conditioning service and a also a free water heater flush in order to make our company well known.
- Setting up a time and date and making sure I'm getting the best time for them to meet.
- Collecting can goods and just about anything thats nonperishable for the Sacramento and Elk Grove food bank.
- Using T Sheets. Groupme and Spotio apps on our mobile devices daily.
Sales Associate
Walmart Supercenter
10.2016 - 10.2017
- Kept work areas clean and neat at all times.
- Stocked shelves and supplies and organized displays.
- Proposed innovative marketing ideas.
- Greeted customers and ascertained customers' needs.
- Developed positive customer relationships through friendly greetings and excellent service.
- Suggested accessories and complementary purchases.
- Provided repeat customers with exceptional care and attention.
- Helped customers with questions, problems and complaints in person and via telephone.
- Organized racks and shelves to maintain the visual appeal of the store.
- Prepared merchandise for sales floor.
- Measured and cut fabric
- Worked collaboratively in team environment.
Hostess
Florez Bar & Grill
01.2016 - 08.2016
- Greet my customers and make sure they get seated.
- Clean all windows and all menu's before my shift was over.
- Answer all phone calls, make reservations and catering orders.
- Provided friendly and attentive service.
- Kept cases and shelves clean and well stocked.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Maintained high standards of cleanliness and sanitation.
- Processed credit cards, checks, gift cards and coupons.
- Assisted customers with carry-out service.
- Folded napkins throughout the day to maintain an adequate supply.
- Take to go orders and pack them myself along with silver wear, chips and salsa.
Sales Manager
Rubylicious Clothing
11.2010 - 01.2014
- Manage product inventory to ensure quality. Keep abreast of current market trends to exceed customer satisfaction.
- Recruit, train and motivate staff. Manage retail employees.
- Develop marketing and advertising plan to continually attract new customers.
- Demonstrate creativity by executing and maintaining visual displays in front window and on sales floor.
Education
High School - General Education
John F. Kennedy High School
Sacramento, CAHigh School - General Education
Laguna Creek High School
Elk Grove, CAHigh School - General Education
American Legion High School
Sacramento, CASkills
- Strong skills in time management prioritizing, and meeting deadlines
- Bilingual - Spanish speaking, reading & writing
- Highly organized and motivated
- Effective team member with supervisory experience
- High level of expertise in the use of various sales, accounting and MS office software
- 65 KPM, 10 Key By Touch
- Ability to actively listen
- Service oriented proactively looking for ways to exceed expectations
- Adaptable to new environments Quicker learner
- Exceptional communication skills to convey information effectively
- Outstanding problem solving skills
- Great team player
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Call center operations
- Scheduling
- Call management
- Product knowledge
- Team development
- Documentation
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Prioritization
- Technical support
- Recordkeeping strengths
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Sales Essentials Certificate
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Maximus
03.2023 - 07.2024
Lead Generator
American Home Comfort Contractors
05.2018 - 06.2018
Sales Associate
Metro PCS
04.2018 - 07.2020
Sales Associate
Walmart Supercenter
10.2016 - 10.2017
Hostess
Florez Bar & Grill
01.2016 - 08.2016
Sales Manager
Rubylicious Clothing
11.2010 - 01.2014
High School - General Education
Laguna Creek High School
High School - General Education
American Legion High School
High School - General Education
John F. Kennedy High School