Nysaa Smith
Houston,TX
Summary
Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ACCLARA HEALTHCARE SOLUTIONS LLC
08.2021 - 08.2023
- Handled patent's questions and concerns in a confidential and professional manner.
- Answered constant flow of customer calls with minimal wait times.
- HIPPA Verification;
- Proficient understanding of healthcare concepts, EMR systems, practices, and procedures.
- Worked with EPIC system and acclarity note tool
- Process payment transactions.
Custodian of Medical Records
PCP for Life
08.2018 - 04.2021
- Responsible for maintaining the files included in a patient's health information portfolio, including medical history, symptoms, examination results, diagnostic test, treatment methods, and other services
- Organize and manage patient's health information data
- Ensure paperwork is properly filled out
- Verify accuracy and accessibility of files
- Ensure all files are secure
- Maintain electronic records (ECW) databases.
Medical Assistant
Lymphedema & Wound Care Institute
01.2018 - 07.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Ability to multitask in a fast paced environment
- Sanitized, restocked, and organized exam rooms and medical equipment.
Collections Representative
Sutherland Global Services
08.2017 - 01.2018
- Delivered exceptional customer service on collection calls in a face pace setting. While maintaining a calm and professional demeanor.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Accountable for reducing delinquency for assigned accounts.
- Achieved performance goals on consistent basis.
Education
TRADE SCHOOL - Medical Assistant With X-Ray
Remington College
Houston, TX08.2017
High School Diploma -
Klein Collins High School
06.2013
Skills
- Draw blood
- Rooming patients
- Process payments
- Scheduling appointments
- Proficient in Microsoft Office
- CMA
- Phlebotomy
- 77 WPM
- Excellent verbal and written communication
- A problem solver, who quickly grasps complex situations and turns them into manageable tasks
- Produces quality work, while under extreme pressure and deadlines
- Ability to understand and follow complex instructions to successful conclusions
- A patient listener who fully focuses on speakers and understands a variety of accents
- Strong skills in time management, prioritizing tasks, and meeting deadlines
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Medical Assistant (CMA)
- CPR Certification
Personal Information
- Title: Customer Service
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
ACCLARA HEALTHCARE SOLUTIONS LLC
08.2021 - 08.2023
Custodian of Medical Records
PCP for Life
08.2018 - 04.2021
Medical Assistant
Lymphedema & Wound Care Institute
01.2018 - 07.2018
Collections Representative
Sutherland Global Services
08.2017 - 01.2018
TRADE SCHOOL - Medical Assistant With X-Ray
Remington College
High School Diploma -
Klein Collins High School
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