Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Camila Pina

Camila Pina

Hallandale,FL

Summary

I am capable of working in a fast pace, I follow instructions and also believe that customer satisfaction is a plus, I am a quick learner and also very cooperative and a team leader. One of my other skills as a person myself is that I can speak two languages, Spanish and English I am great with kids and very understanding when it comes to concerned mothers as I am a mother myself,I believe I have an amazing opportunity to show everyone that I can work around pressure and I can be counted on, I always try myself to have a good conversation with patients when they have questions one can answer, My patience is very tolerable as to the way I work and who I work with.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Quick Family Urgent Care
Pembroke Pines, FL
11.2023 - 09.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers in selecting products and resolving queries.
  • Handled complaints and resolved issues to ensure customer satisfaction.
  • Utilized CRM software to track customer interactions and feedback.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed customer service procedures, policies and standards.
  • Resolved customer service issues quickly and efficiently.
  • Recommended new technologies for improving customer service operations.

Sales Associate

Famous Footwear
08.2022 - 03.2023
  • Provided quality customer service by addressing customer questions and providing subsequent merchandise suggestions to best meet their needs
  • Recommended new products to customers, resulting in a significant amount of add-on business
  • Assisted with store opening and closing procedures, working with the cash register and inventory control system
  • Processed payments by totaling purchases and processing checks, cash and store or other credit and debit cards
  • Drove sales by engaging customers with relevant product suggestions and sharing product knowledge
  • Assisted the customer service sales manager and assistant customer service sales manager in maintaining customer service standards
  • Engaged with customers in an enthusiastic manner to drive sales
  • Shared product knowledge with customers, explaining the features, values, and benefits of each product

Barista/Cashier

Starbucks
10.2021 - 03.2022
  • Processed online orders for pickup or delivery
  • Assisted in opening and closing duties
  • Worked with management to ensure store goals were met
  • Followed up with customers to ensure satisfaction
  • Provided support to other departments when needed
  • Prepared and served specialty drinks such as frappes, smoothies, and lattes
  • Followed food safety protocols when handling food items
  • Operated cash register to accurately and efficiently process customer purchases
  • Performed cleaning and maintenance duties as needed
  • Restocked and rotated product to ensure freshness
  • Monitored and maintained store supplies

Education

Certification - Medical Assistant

Florida Career College
Pembroke Pines, FL

Skills

  • Merchandising
  • Consultative Selling
  • Files and records maintenance
  • Preparing/Screening patients
  • Vital signs
  • Treatment rooms preparation
  • Lipid Testing
  • Draw Blood
  • Specimen collection
  • Retail Sales Experience
  • Greeting Customers
  • Customer Service
  • Customer relationship management
  • Complaint resolution
  • Service standard development
  • Customer engagement
  • Conflict resolution
  • Active listening
  • Call handling
  • Call center experience

References

References available upon request.

Timeline

Customer Service Representative

Quick Family Urgent Care
11.2023 - 09.2024

Sales Associate

Famous Footwear
08.2022 - 03.2023

Barista/Cashier

Starbucks
10.2021 - 03.2022

Certification - Medical Assistant

Florida Career College
Camila Pina